Dermatology Front Desk & Patient Concierge (Multi-Location)

QualDerm Partners; Horsham (PA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive health coverage

Generous 401(k) plan

Paid time off (PTO)

Life insurance

Disability protection

Wellness plans

Employee assistance program (EAP)

Employee discounts

Referral bonus program

Job summary

QualDerm Partners operates a large dermatology network with multiple locations, including Horsham, PA. The Front Office Receptionist provides essential patient registration, insurance verification, and front desk support, ensuring a smooth patient experience across locations.

The role emphasizes excellent customer service, accurate data entry in the EMR, and coordination with providers and staff. Travel is required to King of Prussia and Philadelphia (Jeanes Campus) as part of clinic coverage.

Qualifications

• Greet patients and visitors at front desk with professionalism.
• Verify patient insurance using medical necessity tools.
• Schedule and adjust patient appointments; handle no-show follow-ups.
• Enter and update patient information accurately in the EMR.
• Maintain confidentiality of patient data and records.
• Support clinic social media and community engagement as directed.

Responsibilities

• Greet patients and visitors and answer phone inquiries.
• Notes patient arrival in Practice Management System (EMR).
• Identify patients and create new accounts as needed.
• Prepare necessary paperwork before appointments.
• Reschedule No Show appointments and notify patients.
• Balance patient payments and collect copays at check-in/out.
• Maintain clean and organized reception area.
• Verify insurance eligibility and communicate with Billing as needed.
• Protect patient confidentiality and privacy.
• Assist team and participate in clinic tasks as required.

Skills

Customer Service

Communication

Multitasking

Professionalism

Education

High School Diploma

Associates preferred

Tools

EMR

Practice Management System

Job description

QualDerm Partners operates a large dermatology network with multiple locations, including Horsham, PA. The Front Office Receptionist provides essential patient registration, insurance verification, and front desk support, ensuring a smooth patient experience across locations.

The role emphasizes excellent customer service, accurate data entry in the EMR, and coordination with providers and staff. Travel is required to King of Prussia and Philadelphia (Jeanes Campus) as part of clinic coverage.