Dermatology Center Operations Leader

The Dermatology Specialists; New York (NY); Sur place; USD 90 000 - 150 000; Plein temps

Résumé du poste

The Dermatology Specialists are seeking a Center Manager to run the day-to-day operations of a dermatology center, accountable for outstanding patient experience, strong patient volume and access, an engaged team, and disciplined operating costs. You will partner with center clinicians to ensure smooth daily operations, staff support, and financial and quality goals.

As a visible floor leader, you will coach staff, optimize schedules, monitor performance metrics, ensure compliance and safety,

Responsabilités

• Own the patient experience from scheduling through check out, making every visit on time, organized, and welcoming.
• Monitor patient satisfaction scores, online reviews, and complaints; respond to and resolve patient concerns promptly and close the loop.
• Manage patient flow and cycle time (arrival to room, room to provider, check out) to reduce wait times and keep provider schedules running on time.
• Maintain a clean, safe, professional center that reflects The Dermatology Specialists brand.
• Serve as the primary operations partner to center physicians, PAs, and NPs, and as the liaison between the center and support functions including RCM, Finance, Credentialing, HR, IT, and Marketing.
• Operate in a clinical and business dyad with center clinicians to align on quality, staffing, workflow, and growth priorities.
• Hold regular huddles and monthly operating reviews with providers to review schedules, volume, productivity, and center performance.
• Make sure each provider is fully supported with trained staff, rooms, supplies, and equipment needed to see patients efficiently.
• Accountable for the center P&L and operating budget, including labor cost, supplies, and other controllable expenses.
• Review monthly financial and operating reports with regional leadership, explain variances, and put action plans in place.
• Manage supply ordering and inventory to control cost and prevent shortages or waste.
• Own front end revenue cycle performance at the center: accurate registration and demographics, insurance verification and eligibility, referrals and prior authorizations, and time of service collections (copays, balances, deductibles).
• Ensure same day charge entry and timely provider documentation and chart closure to minimize charge lag.
• Partner with the RCM team to review denials and work queues tied to front end errors, and coach staff to fix root causes.
• Maintain compliance with HIPAA, OSHA, infection control, and all federal, state, and company policies; complete required logs, audits, and inspections.
• Oversee safe handling of specimens, sharps, medications, and liquid nitrogen; ensure pathology specimens are tracked and results are routed to providers.
• Ensure staff complete required training and maintain current competencies and certifications.
• Report and follow up on incidents, and support quality improvement initiatives across the center.
• Oversee facility upkeep, equipment maintenance, and repairs; escal
• Manage local vendor relationships and service contracts in line with company purchasing policies.
• The Center Manager is measu

Description du poste

The Dermatology Specialists are seeking a Center Manager to run the day-to-day operations of a dermatology center, accountable for outstanding patient experience, strong patient volume and access, an engaged team, and disciplined operating costs. You will partner with center clinicians to ensure smooth daily operations, staff support, and financial and quality goals.

As a visible floor leader, you will coach staff, optimize schedules, monitor performance metrics, ensure compliance and safety,