Dermatology Center Operations Lead

The Dermatology Specialists; Philadelphia (Philadelphia County); On-site; USD 90,000 - 130,000; Full time

Job summary

The Dermatology Specialists in Philadelphia seeks a Center Manager to run the day-to-day dermatology center operations, ensuring an excellent patient experience, strong volume, and disciplined cost control. You will partner with center clinicians in a clinical-business dyad, using data to drive decisions and coaching to build a culture of ownership.

You will lead staff, optimize schedules, coordinate with HR/IT/Marketing, and manage the center’s revenue cycle and P&L to meet financial and

Responsibilities

• Own the patient experience from scheduling through check out, making every visit on time, organized, and welcoming.
• Monitor patient satisfaction scores, online reviews, and complaints; respond to and resolve patient concerns promptly and close the loop.
• Manage patient flow and cycle time (arrival to room, room to provider, check out) to reduce wait times and keep provider schedules running on time.
• Maintain a clean, safe, professional center that reflects The Dermatology Specialists brand.
• Serve as the primary operations partner to center physicians, PAs, and NPs, and as the liaison between the center and support functions including RCM, Finance, Credentialing, HR, IT, and Marketing.
• Operate in a clinical and business dyad with center clinicians to align on quality, staffing, workflow, and growth priorities.
• Hold regular huddles and monthly operating reviews with providers to review schedules, volume, productivity, and center performance.
• Make sure each provider is fully supported with trained staff, rooms, supplies, and equipment needed to see patients efficiently.
• Maximize provider schedule utilization by managing templates, filling open slots, working waitlists, and reducing no shows and same day cancellations.
• Track new patient volume, access (days to next available appointment), and procedure mix, and act on gaps.
• Coordinate with Credentialing so new providers are enrolled with payers before their first scheduled patient, and that schedules open on time.
• Develop and execute center growth plans in partnership with regional leadership and Marketing, including local referral relationships and community outreach.
• Build schedules so staffing matches provider templates and patient volume every day, including weekend sessions, while controlling overtime.
• Recruit, interview, hire, onboard, and train center staff; partner with HR and Talent Acquisition to fill openings quickly with the right people.
• Own staff retention: conduct stay conversations, understand why people leave, and act on what is driving turnover, especially among MAs and front desk staff.
• Lead with a positive, coaching style: set clear expectations, give regular feedback, recognize good work, and manage performance fairly and consistently.
• Develop staff through cross training, competency checklists, and career pathways (for example, PSR to MA, MA to Lead MA).
• Approve timekeeping and payroll accurately and on time; manage PTO and coverage.
• Accountable for the center P&L and operating budget, including labor cost, supplies, and other controllable expenses.
• Review monthly financial and operating reports with regional leadership, explain variances, and put action plans in place.
• Manage supply ordering and inventory to control cost and prevent shortages or waste.
• Own front end revenue cycle performance at the center: accurate registration and demographics, insurance verification and eligibility, referrals and prior authorizations, and time of service collections (copays, balances, deductibles).
• Ensure same day charge entry and timely provider documentation and chart closure to minimize charge lag.
• Partner with the RCM team to review denials and work queues tied to front end errors, and coach staff to fix root causes.
• Maintain compliance with HIPAA, OSHA, infection control, and all federal, state, and company policies; complete required logs, audits, and inspections.
• Oversee safe handling of specimens, sharps, medications, and liquid nitrogen; ensure pathology specimens are tracked and results are routed to providers.
• Ensure staff complete required training and maintain current competencies and certifications.
• Report and follow up on incidents, and support quality improvement initiatives across the center.
• Oversee facility upkeep, equipment maintenance, and repairs; escal
• Manage local vendor relationships and service contracts in line with company purchasing policies.

Job description

The Dermatology Specialists in Philadelphia seeks a Center Manager to run the day-to-day dermatology center operations, ensuring an excellent patient experience, strong volume, and disciplined cost control. You will partner with center clinicians in a clinical-business dyad, using data to drive decisions and coaching to build a culture of ownership.

You will lead staff, optimize schedules, coordinate with HR/IT/Marketing, and manage the center’s revenue cycle and P&L to meet financial and