Deputy Project Director, Workforce Solutions

Equus Workforce Solutions; Houston (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

Equus Workforce Solutions in Houston, TX is seeking a Deputy Project Director to oversee case management, enrollment and customer service operations, ensuring quality and compliance across programs. You will lead staff, coordinate with department heads, and participate in outreach efforts to connect job seekers with opportunities.

Reporting to the Project Director, you will oversee timely and accurate operations metrics, serve as the primary IM contact to resolve case issues, build best

Qualifications

• Bachelor degree or higher in Human Services, Business, or related field from an accredited college or university or equivalent experience.
• Five years of management experience. Proven ability to coach and mentor staff and effectively lead a team.
• Must be process-driven, analytical, and solution-focused.
• Must be a team player and model LEGACY Principles.
• Knowledge of community resources to address potential barriers of job seekers; familiar with human service, vocational rehabilitation, and disability issues.
• Strong written and oral communication skills.
• Excellent computer skills, including Microsoft Word, Excel, PowerPoint, and Outlook.
• Must possess and maintain a good driving record and meet company driving requirements.

Responsibilities

• Under supervision and direction of the Project Director, implement total quality management procedures and changes within the case management, enrollment, and customer services units.
• Implement and provide change management when changes to policy / procedure occur.
• Manages communication and coordination of case management, enrollment and customer service.
• Provide leadership to staff and collaborate with Department Heads to enhance services, quality and performance.
• Participate or lead outreach activities.
• Oversee timely and accurate reporting of operations metrics for Project Director.
• Primary point of contact for Income Maintenance (IM) to resolve any case related issues, to coordinate fair-hearing processes, and to enhance services for job seekers.
• Build business process expertise within the team and develop best practices.
• Coordinates service delivery for Refuge Cash Assistance program (if required).
• Compiles information and data for completion of quarterly reports.
• Effectively collaborate with departments for program development and information dissemination.
• Provide leadership, support, and guidance to staff, partners and operations across all Company Regions.
• Other duties as assigned

Skills

Leadership

Coaching/mentoring

Communication skills

Analytical thinking

Problem solving

Education

Bachelor degree or higher in Human Services, Business, or related field from an accredited college or university or equivalent experience

Tools

Microsoft Word, Excel, PowerPoint, Outlook

Job description

Equus Workforce Solutions in Houston, TX is seeking a Deputy Project Director to oversee case management, enrollment and customer service operations, ensuring quality and compliance across programs. You will lead staff, coordinate with department heads, and participate in outreach efforts to connect job seekers with opportunities.

Reporting to the Project Director, you will oversee timely and accurate operations metrics, serve as the primary IM contact to resolve case issues, build best