Senior Project Director, Workforce Solutions & Growth

Equus; Houston (TX); On-site; USD 80,000 - 120,000; Full time

Job summary

Equus Workforce Solutions in Houston invites a Deputy Project Director to lead project operations under the Project Director, implementing quality management procedures across case management, enrollment and customer services.

You will coordinate policy changes, mentor staff, oversee reporting, and serve as the primary liaison with Income Maintenance while driving performance and service excellence across all regions.

Qualifications

• Bachelor degree or higher in Human Services, Business, or related field from an accredited college or university or equivalent experience
• Five years of management experience; proven coaching and leadership
• Process-driven, analytical and solution-focused
• Team player; models LEGACY Principles
• Knowledge of community resources to address barriers
• Strong written and oral communication skills
• Proficient in Word, Excel, PowerPoint, Outlook
• Valid driving record and driving requirements

Responsibilities

• Implement total quality management procedures and changes within the case management, enrollment, and customer services units
• Implement and provide change management when changes to policy / procedure occur
• Manage communication and coordination of case management, enrollment and customer service
• Provide leadership to staff and collaborate with Department Heads to enhance services, quality and performance
• Participate or lead outreach activities
• Oversee timely and accurate reporting of operations metrics for Project Director
• Primary point of contact for Income Maintenance to resolve any case related issues
• Build business process expertise within the team and develop best practices
• Coordinates service delivery for Refuge Cash Assistance program (if required)
• Compiles information and data for completion of quarterly reports
• Effectively collaborate with departments for program development and information dissemination
• Provide leadership, support, and guidance to staff, partners and operations across all Company Regions
• Other duties as assigned

Skills

Leadership

Mentorship

Communication

Analytical thinking

Team player

Education

Bachelor degree or higher in Human Services, Business, or related field from an accredited college or university or equivalent experience

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Job description

Equus Workforce Solutions in Houston invites a Deputy Project Director to lead project operations under the Project Director, implementing quality management procedures across case management, enrollment and customer services.

You will coordinate policy changes, mentor staff, oversee reporting, and serve as the primary liaison with Income Maintenance while driving performance and service excellence across all regions.