Strategic Operations Director, Workforce Solutions

Equus Workforce Solutions; Las Cruces (NM); On-site; USD 70,000 - 100,000; Full time

Job summary

Equus Workforce Solutions in Las Cruces, NM, seeks an experienced operations leader to steer program delivery, funding compliance, and staff development. This role sets strategy, fosters an inclusive culture, and builds strong relationships with funders, employers, and partners to ensure excellent customer experience and results.

The successful candidate will manage budgets, supervise multiple teams, and drive continuous improvement in alignment with contract and funder expectations.

Qualifications

• BS/BA in Business Administration, Organizational Development, Project Management, or closely related field.
• Minimum 5 years of operational leadership with management of programs and staff.
• Senior level management experience with multiple departments and executive reporting preferred.
• Fiscal/financial management, oversight of grants and/or contracts.
• Proven ability to manage contractual relationships with funders and partners.
• Experience in workforce development or human services preferred.
• Public speaking experience.
• Valid driver's license and insurance may be required.
• Strong supervisory experience in a competitive environment.

Responsibilities

• Leads by example through servant leadership values.
• Promotes the company mission, vision, values, and brand.
• Develops and maintains strong relationships with funders, staff, partners and employers.
• Sets strategy for successful operations taking into consideration funder, local area and organizational needs.
• Fosters a positive, inclusive and accountable culture.
• Establishes a motivational, collaborative, and innovative work environment that fosters excellent customer experience and results.
• Participates in business development activities, including contract rebid and new business opportunities.
• Communicates project and company activities and progress to Equus leadership, funder staff and Board Financial.
• Responsibility for fiscal operations of the project.
• Manages contract investment to maximize services.
• Forecasts spending to ensure funding availability throughout the fiscal year.
• Creates and delivers on Equus and funder's budget expectations.
• Reviews costs are in alignment with local, federal and state allowances.
• Establishes and reviews cost allocation plans Human Resources.
• Manage human resource responsibilities such hiring, coaching, disciplining in coordination with the corporate HR team and Employee Relations Director.
• Oversees hiring of team members to include consistent onboarding and training.
• Sets SMART goals for team members that align with contract, funder and Equus goals/objectives.
• Evaluates the performance and impact of the organization and staff in meeting objectives Performance and Quality.
• Ensure compliance to meet or exceed contractual expectations while responsibly achieving our mission and vision, ensuring efficiency and effectiveness of the operation.
• Ensure proper practices regarding record keeping, control systems, and proper reporting.
• Ensure all requisite training is delivered appropriately, providing effective training and support Operations.
• Ensure compliance with contractual and program requirements - Ensure a positive customer experience for all internal and external customers.
• Ability to interpret funder priorities and develop implementation plans.
• Develop and maintain effective relationships with our customers, including the funding agency and area employers.
• Administer policies and procedures in accordance with company, funder and program standards.
• Develop and maintain effective relationships with our customers, including the funding agency and area employers - perform Quality Assurance and Quality Monitoring.
• Other duties as assigned

Skills

Leadership

Budget management

Strategic planning

Staff development

Contract/partner management

Public speaking

Driver's license

Supervision experience

Quality assurance

Education

BS/BA in Business Administration or related field

5+ years operational leadership

Job description

Equus Workforce Solutions in Las Cruces, NM, seeks an experienced operations leader to steer program delivery, funding compliance, and staff development. This role sets strategy, fosters an inclusive culture, and builds strong relationships with funders, employers, and partners to ensure excellent customer experience and results.

The successful candidate will manage budgets, supervise multiple teams, and drive continuous improvement in alignment with contract and funder expectations.