Deputy Program Manager / Operations Manager - CPE AVN ITSS

Technology,-Automation,-and-Management,-Inc.; Huntsville (AL); On-site; USD 90,000 - 130,000; Full time

Job summary

TeAM, Inc. seeks an experienced Deputy Program Manager / Operations Manager for CPE AVN ITSS at Redstone Arsenal, AL. The role requires coordinating daily IT operations, staffing, and performance metrics while maintaining schedules and reporting to the Program Manager.

Qualified candidates will have 8+ years in IT operations or program management, plus PMP/CAPM/ITIL/Agile credentials. The position is primarily on-site with COR-approved telework possible.

Qualifications

• Minimum 8 years of IT operations, service delivery, or program-management experience.
• 3+ years leading multi-team IT operations, staffing management, reporting, service-level management, and risk management.
• Labor Category Alignment: Senior or Journeyman, subject to TD requirements.

Responsibilities

• Serve as TeAM's alternate contract lead during the Program Manager's absence.
• Coordinate daily operations across all functional service areas.
• Track staffing, workload, risks, service levels, and task completion.
• Maintain the integrated master schedule and operating rhythm.
• Coordinate TD planning, staffing, execution, and closeout activities.
• Lead operational reviews and corrective-action meetings.
• Validate workforce availability for extended-hours and on-call support.
• Coordinate transition activities, knowledge transfer, and continuity planning.
• Support the Program Manager's monthly reports and executive briefings.
• Manage internal quality reviews for deliverables and performance metrics.
• Coordinate cross-functional support for incidents, outages, and urgent requirements.

Skills

IT operations

service delivery

program management

multi-team leadership

risk management

Education

Bachelor’s degree in IT, business, engineering, management

PMP

CAPM

ITIL

Agile

Job description

Deputy Program Manager / Operations Manager - CPE AVN ITSS

EOE Statement
Technology Automation & Management (TeAM), Inc.
TeAM is looking for highly motivated and highly skilled individuals who are ready for exciting opportunities with a growing company. For more than a quarter of a century, we've built our reputation as a premier solutions provider to the Federal Government, and eagerly seek creative problem solvers to join our TeAM.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

Description

Pending Contract Award

Mission Objectives

CPE AVN OCIO requires integrated operations across technical, cyber, business, and service-delivery functions. The Deputy Program Manager converts program direction into coordinated daily execution. The PWS requires a single documented reporting chain to the Program Manager.

Responsibilities

• Serve as TeAM's alternate contract lead during the Program Manager's absence.
• Coordinate daily operations across all functional service areas.
• Track staffing, workload, risks, service levels, and task completion.
• Maintain the integrated master schedule and operating rhythm.
• Coordinate TD planning, staffing, execution, and closeout activities.
• Lead operational reviews and corrective-action meetings.
• Validate workforce availability for extended-hours and on-call support.
• Coordinate transition activities, knowledge transfer, and continuity planning.
• Support the Program Manager's monthly reports and executive briefings.
• Manage internal quality reviews for deliverables and performance metrics.
• Coordinate cross-functional support for incidents, outages, and urgent requirements.

Position Requirements

Minimum Required Qualification: [These qualifications are mandatory for consideration]

Experience

• At least 8 years of IT operations, service delivery, or program-management experience
• At least 3 years of experience leading multi-team IT operations, staffing management, reporting, service-level management, and risk management
• Labor Category Alignment: Senior or Journeyman, subject to TD requirements

Education and Credentials

• Education: Bachelor’s degree in IT, business, engineering, management, or a related discipline
• Certifications: PMP, CAPM, ITIL, Agile, or equivalent relevant certification

Optional/Value-added qualifications

[These qualifications are desirable but not required]

Optional/Value-added Experience

• Experience supporting Army OCIO, PEO, or PM organizations
• Experience with ServiceNow, enterprise ITSM, and workforce analytics
• Experience with transition management and continuity planning

Optional/Value-added Additional Credentials

• Education: N/A
• Certifications/Training: Lean Six Sigma Green Belt or higher
• Experience: N/A

Duty Location: Redstone Arsenal, Alabama

Work Arrangement: Primarily on-site; telework requires COR approval

Travel Requirements: CONUS travel may occur with COR approval

Minimum Security Clearance Required: Active SECRET clearance

Full-Time/Part-Time Full-Time

This position is currently accepting applications.