IT Operations Program Lead (Deputy PM)

Technology,-Automation,-and-Management,-Inc.; Huntsville (AL); In loco; USD 90.000 - 130.000; Tempo pieno

Descrizione del lavoro

TeAM, Inc. seeks an experienced Deputy Program Manager / Operations Manager for CPE AVN ITSS at Redstone Arsenal, AL. The role requires coordinating daily IT operations, staffing, and performance metrics while maintaining schedules and reporting to the Program Manager.

Qualified candidates will have 8+ years in IT operations or program management, plus PMP/CAPM/ITIL/Agile credentials. The position is primarily on-site with COR-approved telework possible.

Competenze

• Minimum 8 years of IT operations, service delivery, or program-management experience.
• 3+ years leading multi-team IT operations, staffing management, reporting, service-level management, and risk management.
• Labor Category Alignment: Senior or Journeyman, subject to TD requirements.

Mansioni

• Serve as TeAM's alternate contract lead during the Program Manager's absence.
• Coordinate daily operations across all functional service areas.
• Track staffing, workload, risks, service levels, and task completion.
• Maintain the integrated master schedule and operating rhythm.
• Coordinate TD planning, staffing, execution, and closeout activities.
• Lead operational reviews and corrective-action meetings.
• Validate workforce availability for extended-hours and on-call support.
• Coordinate transition activities, knowledge transfer, and continuity planning.
• Support the Program Manager's monthly reports and executive briefings.
• Manage internal quality reviews for deliverables and performance metrics.
• Coordinate cross-functional support for incidents, outages, and urgent requirements.

Conoscenze

IT operations

service delivery

program management

multi-team leadership

risk management

Formazione

Bachelor’s degree in IT, business, engineering, management

PMP

CAPM

ITIL

Agile

Descrizione del lavoro

TeAM, Inc. seeks an experienced Deputy Program Manager / Operations Manager for CPE AVN ITSS at Redstone Arsenal, AL. The role requires coordinating daily IT operations, staffing, and performance metrics while maintaining schedules and reporting to the Program Manager.

Qualified candidates will have 8+ years in IT operations or program management, plus PMP/CAPM/ITIL/Agile credentials. The position is primarily on-site with COR-approved telework possible.