Deputy Program Manager

Avature; Herndon (VA); Hybrid; USD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a Deputy Program Manager to enhance federal services through innovative technology. This hybrid role involves leading a team to support the Department of Homeland Security's Desktop Support Services. You'll be at the forefront of ensuring quality and efficiency, guiding staff, and implementing improvements based on performance metrics. With a focus on collaboration and clear communication, this position offers the chance to make a significant impact in national security and public service. If you have a strong background in service desk management and a passion for driving change, this role is your opportunity to shine.

Qualifications

• 10+ years in service desk or program management.
• 4+ years of leadership in service desk support.
• Certifications: ITIL, Security+, PMP.

Responsibilities

• Support DHS Desktop Support Service ensuring quality and efficiency.
• Oversee daily operations and manage Desktop Support Services teams.
• Track performance metrics and provide guidance for improvements.

Skills

Service Desk Management

Program Management

Leadership

Agile Methodologies

Performance Metrics Tracking

Education

Bachelor of Arts (BA)

Bachelor of Science (BS)

Tools

ServiceNow

JIRA

MS Office Suite

Job description

Transform the future of federal services with ManTech! Join a vibrant, energetic team committed to enhancing national security and public services through innovative tech. Since 1968, we’ve partnered with Federal Civilian sectors to deliver impactful solutions. Engage in exciting projects in Digital Transformation, Cybersecurity, IT, Data Analytics and more. Ignite your career and drive change. Your journey starts now—innovate and excel with ManTech!

ManTech seeks a motivated, career and customer-oriented Deputy Program Manager to join our team in Washington, DC. This is a hybrid position with 4 days onsite and 1 day remote.

The Desktop Support Services Deputy Program Manager (DPM) works closely with the Program Manager providing support for the DHS HQ desktop services operations and strategy.The DPM collaborates with the customer, responds to information requests, and facilitates activities to continually improve processes to gain cost efficiencies improving the values stream.

Responsibilities include but are not limited to:

Provide program support for the Department of Homeland Security Desktop Support Service ensuring quality and efficiency across the activities and functions, developing, reviewing, and delivering products, artifacts, and outcomes meeting or exceeding customer requirements

Provide guidance and leadership across the team overseeing activities, tracking progress, and ensuring quality deliver of support, services, and artifacts

Responsible for the daily operation of the Desktop Support Services teams, HQ unclassified network infrastructure O&M, managing the daily activities, and responsible for developing and motivating staff

Track, review, monitor, and act on performance metrics ensuring compliance with stated goals and outcomes, providing guidance and leadership to adjust for anomalies and incorporating key lessons learned into processes to continually improve

Provide administrative and functional support for personnel activities such as time keeping, performance reviews, counseling, and hiring to track progress and ensure completion of required activities and training

Coordinate, collaborate, and communicate clearly and concisely with stakeholders and team members; develop and present briefings to stakeholders and team members

Minimum Qualifications:

Bachelor of Arts (BA) or Bachelor of Science (BS) degree.

10+ years of relevant experience in service desk or program management.

4+ years of hands-on leadership experience in service desk support and operations.

One of the following certifications is required: ITIL Certification, Security+, PMP Certification

Preferred Qualifications:

Help Desk Institute (HDI) certification

Familiarity with Agile methodologies

Experience with ServiceNow, JIRA, and MS Office suite (beyond Excel/PowerPoint)

Prior or current experience working with or supporting the Department of Homeland Security (DHS)

Clearance Requirements:

Active Top Secret

Must be able to pass DHS suitability

Physical Requirements:

The person in this position must be able to remain in a stationary position 50% of the time. Occasionally move about inside the office to access file cabinets, office machinery, or to communicate with co-workers, management, and customers, via email, phone, and or virtual communication, which may involve delivering presentations

Ability to travel to DHS locations within CONUS and OCONUS as required

ManTech International Corporation considers all qualified applicants for employment without regard to disability or veteran status or any other status protected under any federal, state, or local law or regulation.

If you need a reasonable accommodation to apply for a position with ManTech, please email us at [e-mail] and provide your name and contact information.