Deputy Commissioner, Customer Care & Billing

GovHRUSA; Cleveland (OH); Sur place; USD 130 000 - 157 000; Plein temps

Avantages offerts par ce poste

Health insurance

Paid leave time

Retirement plans

Professional development opportunities

Résumé du poste

Cleveland Public Power is seeking an organized, detail-driven Deputy Commissioner of Customer Care and Account Services in Cleveland, OH. You will oversee call center operations, billing, and collections, guiding a team of about 20 and driving modernization across platforms.

The role emphasizes leadership, collaboration, and customer-focused strategy, with a starting salary around $140,000 and a range of $130,000–$157,000 plus benefits.

Qualifications

• Bachelor’s degree in business, accounting, information systems or related field.
• Three years in supervisory/management roles, or equivalent experience.
• Passion for delivering top-notch customer service.

Responsabilités

• Oversee a staff of about 20 and lead process improvements in billing and customer service.
• Digitize workflows, automate processes, and modernize platforms.
• Provide end-to-end leadership for billing, collections, and meter operations.
• Review policies and SOPs to standardize billing processes and ensure accuracy.
• Evaluate meter reading accuracy and integration with billing systems.

Connaissances

Coordination

Project management

Analytical skills

Leadership

Diplomacy

Technology fluency

Formation

Bachelor's degree in business administration

Bachelor's degree in accounting

Bachelor's degree in information systems

Master's degree preferred

Outils

Billing systems

Meter operations

Description du poste

Cleveland Public Power is seeking an organized, detail-driven Deputy Commissioner of Customer Care and Account Services in Cleveland, OH. You will oversee call center operations, billing, and collections, guiding a team of about 20 and driving modernization across platforms.

The role emphasizes leadership, collaboration, and customer-focused strategy, with a starting salary around $140,000 and a range of $130,000–$157,000 plus benefits.