Depot Ops Leader: Drive Multi-Site Performance

Indiecampers Linkedin; Chicago (IL); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive base salary

PTO, health insurance, and benefits

Free road trips across Europe, North A

Job summary

Indie Campers, a fast-growing, tech-driven campervan marketplace, is hiring an Operations Manager to lead daily execution across 4–5 depots and 300–450 vehicles. Based at the largest depot, you’ll travel between locations and act as the first escalation point for critical operational issues.

You will coach Supervisors, manage staffing and budgets, ensure vehicles are ready, safe, and available for check-ins and check-outs, and drive performance through KPIs and SOPs.

Qualifications

• 5–8 years in hands-on operations in fast-paced environments.
• 2–3 years leading teams across multiple depots or high-volume sites.
• Experience managing labor, overtime, costs, scheduling, and budgets.
• Strong KPI, workforce planning, fleet coordination, and ops improvement.
• Visible hands-on leadership and willingness to work with frontline teams.
• Fluent English; Excel/Sheets proficiency.

Responsibilities

• Lead operations across 4–5 depots delivering service, productivity, quality, and cost targets.
• Coach and develop Operations Supervisors with clear daily/weekly expectations.
• Ensure vehicles are ready, safe, clean, and available for check-ins/outs.
• Monitor KPIs, identify gaps, and implement corrective actions.
• Manage labor, overtime, scheduling, productivity, and operating expenses within budget.
• Coordinate workforce coverage across locations, especially at peak times.
• Ensure SOPs, safety, compliance, and people practices are followed.
• Resolve escalated issues and implement new processes.
• Visit each depot weekly or fortnightly and complete at least one frontline shift per month.
• Be escalation point for critical issues.
• Maintain availability during weekends/holidays, incl. peak season Thursday–Monday working pattern.

Skills

Operations leadership

Team leadership

Budgeting

Scheduling

KPIs

Excel/Sheets

Driver's license

Travel readiness

Stakeholder management

Communication

Job description

Indie Campers, a fast-growing, tech-driven campervan marketplace, is hiring an Operations Manager to lead daily execution across 4–5 depots and 300–450 vehicles. Based at the largest depot, you’ll travel between locations and act as the first escalation point for critical operational issues.

You will coach Supervisors, manage staffing and budgets, ensure vehicles are ready, safe, and available for check-ins and check-outs, and drive performance through KPIs and SOPs.