Deposits & KYC Customer Experience Specialist

East West Bank; Pasadena (CA); On-site; USD 27,552 - 37,195; Full time

Job summary

East West Bank is seeking a Customer Service Specialist in Pasadena, California. This role supports the Specialty Deposit Services Department, enhancing customer experiences and managing account maintenance. Ideal candidates will have a background in customer service, exceptional multitasking skills, and strong communication abilities. The compensation ranges from $20.00 to $27.00 per hour based on experience. This position requires legal authorization to work in the U.S., with no visa sponsorship available.

Qualifications

• 3+ years of customer service experience or 2 years with an Associate's degree.
• Familiarity with the new account opening process and commercial account structures.
• Strong written and verbal communication skills.

Responsibilities

• Assist in opening new accounts and handle client inquiries.
• Support Customer Due Diligence and compliance processes.
• Manage daily maintenance of commercial accounts.
• Ensure superior client service related to deposits.
• Support deposit acquisition and collaborate with Relationship Managers.

Skills

Customer service experience

Strong communication skills

Time management

Multitasking

Education

High school diploma or equivalent

Associate's degree in a related field

Job description

East West Bank is seeking a Customer Service Specialist in Pasadena, California. This role supports the Specialty Deposit Services Department, enhancing customer experiences and managing account maintenance. Ideal candidates will have a background in customer service, exceptional multitasking skills, and strong communication abilities. The compensation ranges from $20.00 to $27.00 per hour based on experience. This position requires legal authorization to work in the U.S., with no visa sponsorship available.