Deposits & Banking Support Specialist

Data-Center-Inc; Hutchinson (KS); On-site; USD 40,000 - 60,000; Full time

Job summary

Data-Center-Inc is seeking a Customer Support Specialist to assist clients using our software applications, focusing on deposits, loans, and online banking to empower community banks. You will log inquiries, educate customers, and resolve issues with accuracy and timely responses.

The role requires strong communication, analytical skills, and the ability to work 7 AM–7 PM CST, including on-call rotations. You’ll collaborate with cross‑functional teams and contribute to documentation and process

Qualifications

• Work experience in a bank, financial institution, or related field.
• Excellent verbal and listening skills for both in-person and phone interactions.
• Exceptional written communication skills for internal and external correspondence.
• Strong analytical, problem-solving, and resolution abilities.
• Effective time management and organizational skills.
• Adaptability to quickly learn new tools and processes.
• Comfort with working with numbers and performing basic mathematical calculations.
• Flexibility to work shifts between 7 AM and 7 PM CST to accommodate clients across the U.S., including participation in on-call rotations.

Responsibilities

• Receive, log, and respond to telephone, online chats, and email inquiries about DCI products.
• Educate customers to improve their understanding of DCI applications and services.
• Research and resolve customer questions and concerns efficiently.
• Escalate complex application issues to senior-level support or development teams when needed.
• Maintain and update customer control records, ensuring accuracy and compliance.
• Provide input for user documentation and contribute to its creation.
• Support on-site implementation teams, Customer Relationship Managers, and the Education Department.
• Assist with setup and plugin configuration for new services.
• Serve as backup support for first-level calls across applications.
• Participate in the customer support call center as needed.

Skills

Customer support

Banking knowledge

Communication skills

Analytical thinking

Time management

Microsoft 365

Education

Bachelor’s or Associate degree or equivalent experience

Tools

Microsoft 365

Job description

Data-Center-Inc is seeking a Customer Support Specialist to assist clients using our software applications, focusing on deposits, loans, and online banking to empower community banks. You will log inquiries, educate customers, and resolve issues with accuracy and timely responses.

The role requires strong communication, analytical skills, and the ability to work 7 AM–7 PM CST, including on-call rotations. You’ll collaborate with cross‑functional teams and contribute to documentation and process