Deposit Services Leader: Ops, Compliance & Team Growth

Blaze Credit Union; Minnesota; On-site; USD 78,000 - 90,000; Full time

Benefits offered by this job

Low-cost medical insurance

Dental insurance

Vision insurance

Quarterly bonuses

Generous vacation and sick time

Paid leave options

Up to 6% 401k contribution

Tuition reimbursement

Job summary

Blaze Credit Union seeks a Deposit Services Manager to lead the Deposit Services Team, ensuring efficient daily operations, quality control, and accurate processing across retirement and deposit accounts. The role emphasizes regulatory compliance and staff development while coordinating with internal units.

The position requires leadership experience and familiarity with core banking systems, with a focus on service excellence for both internal and external members in Minnesota.

Qualifications

• Minimum High School degree or equivalent.
• Minimum 2 years leadership experience.
• Minimum 2-4 years of similar or related experience.
• Associate or bachelor’s degree in related field a plus.
• Knowledge of Fiserv DNA Core Banking platform desired.

Responsibilities

• Manage the operations and performance of the Deposit Services team, ensuring efficiency, accuracy and professionalism.
• Provide technical expertise on core system and account origination software programs.
• Manage complex member situations, responding effectively under pressure.
• Maintain and update processes and procedures to ensure consistent service and compliance with policies.
• Provide process and procedure support to branches and Member Experience Center, ensuring prompt and effective resolutions to inquiries.
• Support retirement account operations, processes, procedures, quality assurance and training.
• Identify and address data discrepancies at member and deposit account levels.
• Fulfill periodic audit requests from internal and external auditors, ensuring timely and accurate submission of required documentation and information.
• Proactively assess risks, identify inefficiencies, and recommend operations improvements to Director of Deposit Services.
• Foster strong relationships and collaborate with internal business units to support organizational goals and initiatives.
• Manage data validation activities for deposit-related merger initiatives, supporting seamless integration of systems, processes, and teams while maintaining operational continuity and compliance.
• Oversee the Employee Branch and employee membership requests.

Skills

Leadership

Analytical thinking

Multitasking

Attention to detail

Process improvement

Project management

Financial analysis

Reading financial reports

Education

High School diploma or equivalent

Associate or bachelor's degree a plus

Tools

Fiserv DNA Core Banking

Job description

Blaze Credit Union seeks a Deposit Services Manager to lead the Deposit Services Team, ensuring efficient daily operations, quality control, and accurate processing across retirement and deposit accounts. The role emphasizes regulatory compliance and staff development while coordinating with internal units.

The position requires leadership experience and familiarity with core banking systems, with a focus on service excellence for both internal and external members in Minnesota.