Deposit Ops Pro — Precision Banking & AI Tools

LendingClub; Boston (MA); Hybrid; USD 29,000 - 49,000; Full time

Benefits offered by this job

Medical, dental, vision plans

401(k) match

Parental leave

Flexible time off

Hybrid work model

Relocation assistance

Job summary

Happen Bank is seeking a Deposit Operations Associate to manage mobile deposits, reconcile ATM accounts, and handle customer requests with accuracy and empathy. The role emphasizes ownership of tasks and a commitment to quality in a hybrid work environment.

Ideal candidates bring 2+ years in operations or banking, strong communication skills, and comfort with technology, including CRM and AI-enabled tools. In-person collaboration is key for this role, with relocation options considered based on

Qualifications

• 2+ years in operations, retail banking, or call center environments
• Ability to own customer concerns and resolve at first contact
• Adapt quickly in a fast-paced back-office setting
• Comfort with technology and unfamiliar systems
• Interest in using AI/tools to improve efficiency
• Clear written and verbal communication

Responsibilities

• Process mobile deposits, check exceptions, and ATM postings
• Complete online account actions for personal and commercial customers
• Reconcile deposit and ATM-related GL accounts; support audits
• Apply deposit product knowledge to deliver professional service
• Leverage AI-assisted tools to accelerate routine tasks
• Meet monthly quality targets and take on new projects

Skills

Ownership

Adaptability

Communication

Tech savviness

AI tools use

Customer service

Education

High school diploma

Tools

Microsoft Office

CRM

Miser

Job description

Happen Bank is seeking a Deposit Operations Associate to manage mobile deposits, reconcile ATM accounts, and handle customer requests with accuracy and empathy. The role emphasizes ownership of tasks and a commitment to quality in a hybrid work environment.

Ideal candidates bring 2+ years in operations or banking, strong communication skills, and comfort with technology, including CRM and AI-enabled tools. In-person collaboration is key for this role, with relocation options considered based on