Deposit Ops Associate

Happen Bank; Lehi (UT); Hybrid; USD 28,000 - 37,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401(k) match

Parental leave (up to 16 weeks)

Flexible time off (PTO)

Job summary

Happen Bank, a hybrid finance employer, is hiring a Deposit Operations Associate based in Lehi, UT or Boston, MA. You will process mobile deposits, resolve check exceptions, and reconcile deposit/ATM accounts while ensuring accuracy and timeliness across personal and commercial accounts.

The role emphasizes taking ownership, delivering empathetic service, and leveraging AI tools to improve efficiency in a fast-paced back-office environment. Travel is occasional as needed.

Qualifications

• 2+ years of experience in operations, retail customer service, banking, or a call center environment; high school diploma or GED
• Ownership of customer concerns and first-contact resolution
• Able to adapt quickly in fast-paced back-office environment
• Proficient with Microsoft Office, CRM, and Miser platforms
• Interest in AI tools to improve accuracy
• Timely and reliable with clear communication

Responsibilities

• Process mobile deposits, check exceptions, and ATM settlement and posting, catching issues early
• Complete online account transactions, openings, and service requests for personal and commercial customers, plus levies and garnishments
• Reconcile and balance deposit and ATM-related GL accounts and support audits with accurate records
• Apply knowledge of deposit products, procedures, and regulatory requirements to deliver professional service
• Use AI-assisted tools to move routine tasks faster and free up time for higher-judgment calls
• Meet monthly quality and service standards and participate in additional projects as needed

Skills

Customer service

Attention to detail

Communication

Technical literacy

AI tools awareness

Education

High school diploma or GED

Tools

Microsoft Office

CRM systems

Miser platforms

Job description

Happen Bank (formerly LendingClub) is built around a simple purpose: to clear the way to help people turn intention into action, and action into financial progress. That means offering focused products, a frictionless mobile-first experience, and clear terms with no gotchas. Respect and fairness is part of our DNA, and that ideal shapes how we work, how we treat each other, and how we invest in our employees and our community. Join us in using data, bold thinking, and a commitment to innovation to help clear the way for millions of Americans to achieve more.

About The Role

Deposit Operations keeps the money moving the way customers expect — processing mobile deposits, resolving check exceptions, handling levies and garnishments, and reconciling deposit and ATM accounts behind the scenes. As a Deposit Operations Associate, you're the one making sure every transaction, adjustment, and account request lands accurately and on time, across both consumer and commercial accounts. You take ownership of your queue and hold your own work to the same standard our customers expect from us.

What You'll Do

• Process mobile deposits, check exceptions, and ATM settlement and exception postings, catching issues before they reach the customer
• Complete online account transactions, account openings, and service requests for personal and commercial customers, plus levies, garnishments, and withholding tax payments and reporting
• Reconcile and balance deposit and ATM-related GL accounts, and support audit and regulatory reviews with clean, accurate records
• Apply a strong working knowledge of deposit products, procedures, and regulatory requirements to deliver empathetic, professional service on every transaction
• Use available tools, including AI-assisted resources, to move through routine tasks faster and free up time for the calls that actually need your judgment
• Meet monthly quality and service standards, and step in on additional projects and priorities as they come up

About You

• 2+ years of experience in operations, retail customer service, banking, or a call center environment, and a high school diploma or GED or equivalent combination of education and work experience; bank operations or back-office experience is a plus
• You take ownership of customer concerns and resolve issues at the first point of contact rather than passing them along
• You adapt quickly to new situations, think critically under pressure, and don't let the details slip in a fast-paced back-office environment
• You're comfortable with technology, including Microsoft Office, CRM, and Miser platforms, and you pick up new systems fast
• You look for ways AI and smart tools can help you work faster and catch errors before they become problems, and you speak up when you spot a better way to do something
• You're timely and reliable, and you bring clear, effective written and verbal communication to every customer interaction and handoff

Location & Schedule

Work Location

Lehi, Utah OR Boston, MA

The above locations are eligible offices for this role. The locations have been determined to foster in-person collaboration with this role's team or the related business lines. We utilize a hybrid work model, and our teams are in-office Tuesdays, Wednesdays, and Thursdays. In-person attendance is essential for this role's success, and remote placement will not be considered. Happen Bank offers relocation, based on actual job level.

Time Zone Requirements

Primarily MT OR ET

Compensation

The target base salary range for this position is 23.50/hr. The base salary of the role will be determined by job-related knowledge, experience, education, skills, and location. Base salary is just one part of Happen Bank's Total Rewards package.

We're creating new financial services solutions for our members based on fairness, simplicity, and heart, and we treat our employees the same way. We offer a competitive benefits package that includes medical, dental and vision plans for employees and their families, 401(k) match, health and wellness programs, flexible time off policies for salaried employees, up to 16 weeks paid parental leave and more.

We're creating new financial services solutions for our members based on fairness, simplicity, and heart, and we treat our employees the same way. We offer a competitive benefits package that includes medical, dental and vision plans for employees and their families, 401(k) match, health and wellness programs, flexible time off policies for salaried employees, up to 16 weeks paid parental leave and more.

Travel Requirements

Monthly/quarterly/as needed travel to Happen Bank offices and/or other locations, as needed.

Notice on AI Tool Use

For select roles and locations, candidate interviews may be recorded, transcribed and summarized by tools such as artificial intelligence (AI) to assist our hiring managers with the application process.

You will have the opportunity to opt out of recording, transcription, and summarization prior to any scheduled interviews. We will not discriminate against you if you choose to opt out.

During the interview, we will collect the following categories of personal information from or about you: contact information, identifiers, professional and employment‑related information, sensory information (audio/video recording), and any other categories of personal information you choose to share with us. We will use this information to evaluate your application for employment.

We will only share your interview, transcription, or summary with persons whose expertise or technology is necessary to process your application, evaluate your fitness for a position, and administer or support the tool. We will not sell your personal information or disclose it to any third party for their marketing purposes. For more information about how we will handle your personal information, please refer to our Privacy Disclosure.

We will delete any recording of your interview promptly but in no event later than 30 days after making a hiring decision.

Happen Bank is an equal opportunity employer and dedicated to diversity, equity, and inclusion in the workplace. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), gender, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status, political views or activity, or other applicable legally protected characteristics. We believe that a variety of perspectives will make our teams and business stronger as we work together to transform the traditional banking system.

We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at [e-mail].