Deposit Operations Specialist I

Community State Bank, Avilla IN; Avilla (IN); On-site; USD 25,000 - 34,000; Full time

Job summary

Community State Bank in Avilla, Indiana is seeking a Full Time Deposit Operations Specialist I to join our Deposit Operations team.

The role handles processing of deposit-related transactions, reconciliations, fraud prevention, and provides support to staff and external clients while ensuring compliance with regulations and policies.

Qualifications

• High school diploma or equivalent required.
• Minimum 2 years of banking experience.
• Excellent verbal and written communication.
• Strong attention to detail and highly organized.
• Typing at least 50 wpm.
• Proficient with Word, Excel, PowerPoint, and Outlook.
• Fluent in English.

Responsibilities

• Provide timely support to internal and external clients with exceptional customer service.
• Process daily branch item processing.
• Provide online and mobile banking support to clients.
• Process account and system maintenance requests from staff per policies.
• Process ACH files and other electronic transactions as assigned.
• Manage fraudulent transactions and returned items in a timely manner.
• Balance ATM and general ledger accounts as assigned.
• Support Treasury Management services as needed.
• Provide regular fraud monitoring for mobile deposits and wire transfers.
• Serve as the backup for other team members.
• Meet bank and departmental deadlines and communicate process improvements.
• Generate customer notices promptly.

Skills

Verbal communication

Written communication

Attention to detail

Highly organized

Multi-tasking

Typing 50 wpm

MS Office

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Job description

Essential duties include, but are not limited to:

Community State Bank is seeking a Full Time Deposit Operations Specialist to join our team of Operations Banking professionals in our Avilla, Indiana office. Qualified candidates will have a minimum of two (2) years of relevant banking experience. CSB offers a competitive compensation and benefits package and a positive, team-oriented work environment.

Job Title: Deposit Operations Specialist I

Reports To: Deposit and Retail Operations Leader

Supervises: None

Division: Deposit Operations

FLSA Classification: Non-exempt

Pay Rate: Hourly

Position Purpose: The Deposit Operations Specialist is responsible for performing a variety of tasks related to the processing of deposit-related transactions and reconciliations, as well as fraud prevention and providing support to staff and external clients, while ensuring compliance with regulations and policies.

Job Requirements

Education: A high school diploma or equivalent is required.

Experience: A minimum of two (2) years of relevant banking experience is normally required.

Skills: Exceptional professional verbal and written communication skills; strong attention to detail; highly organized; ability to multi-task accurately and efficiently; ability to type at least 50 wpm; proficiency with Microsoft Office software such as Word, Excel, PowerPoint, and Outlook; fluent communication in the English language.

Essential duties include, but are not limited to:

CSB Cultural Expectations

• Commit to learning, integrating, and modeling CSB’s ‘I CREATE’ core values: Integrity, Communication, Respect, Encouragement, Accountability, Trust, and Equality
• Align to bank-wide vision, mission, and business objectives.
• Commit to continuous personal and professional growth in the areas of teamwork, customer service, and job specific competencies.

General Expectations

• Provide timely support to internal and external clients while providing exceptional customer service.
• Ensure timely completion of daily branch item processing.
• Provide timely and accurate online/mobile banking support to clients.
• Process account and system maintenance requests received from authorized staff via various approved communication channels, ensuring compliance with bank policies, procedures, and turnround time expectations.
• Provide timely and accurate processing of ACH files and other electronic transactions as assigned.
• Manage fraudulent transactions and returned items in a timely and compliant manner.
• Balance ATM and other general ledger accounts as assigned in a timely and accurate manner.
• Provide reliable and accurate support to Treasury Management (TM) staff and clients as needed for positive pay, business online banking, remote deposit capture, and other TM services.
• Provide regular and diligent fraud monitoring for mobile deposits, wire transfers, etc.
• Serve as the backup for other team members as needed.
• Meet bank and departmental deadlines as required by management or bank regulations.
• Identify potential efficiencies and communicate process improvement ideas to management.
• Generate customer notices in a timely and efficient manner.

Compliance/Other Expectations

• Be fully trained and knowledgeable in all compliance related areas of banking, including but not limited to: BSA, OFAC, Reg E, Reg CC, NACHA, etc.
• Perform other duties as assigned.

Physical Demands

• Frequent sedentary work that primarily involves sitting.
• Occasional standing and walking.
• Frequent repetitive motions that include the hands and/or fingers.
• Constant operation of a computer and other office productivity machinery, such as a calculator, copy machine, phone, and printer.
• Occasional lifting of up to 10 pounds.
• Constant written and verbal communication with others to exchange information.
• Constant state of awake and alertness.
• Occasional need to speak to groups of people.
• Constant ability to report in-person regularly and consistently at job site.
• Constant ability to distinguish colors and clearly view close up written materials.
• Constant exposure to moderate background noise (keyboards, telephones, printers, talking, etc.).

Community State Bank provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.