Deposit Operations Representative I

Norway Savings Bank; Norway (ME); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Paid time off

Sick time

Holidays

Health insurance

401K matching

HSA contributions

Wellness program

On-site gym

Team growth

Job summary

Norway Savings Bank in Norway, ME is seeking a Deposit Operations Representative I to support daily banking operations and deposit product maintenance. You will handle account edits, research inquiries, and reconcile ledgers while serving as the primary contact for deposit customers.

The role emphasizes accuracy, customer service, and teamwork, with an emphasis on learning and growing within the bank’s operations team.

Qualifications

• High School Diploma or equivalent.
• Knowledge of computers, Excel, Word and merge documents.
• The ability to learn quickly and multi-task.
• The ability to handle customer calls in a pleasant, courteous, and timely manner.
• Experience with banking preferred but not required.

Responsibilities

• Edit deposit applications including certificates, savings, DDA, cards and SDB accounts.
• Edit CIF changes including name and address changes.
• Edit stop payments on DDA or SAV and send corrected forms.
• Edit holds on DDA or SAV and send corrected forms.
• Post incoming wire transactions.
• Answer account inquiries from internal and external customers.
• Process research requests.
• Process subpoena/legal summons.
• Reconcile assigned general ledger or bank DDA accounts.
• Complete and process account verification requests from 3rd parties

Skills

Computers

Microsoft Excel

Microsoft Word

Mail merge

Multi-tasking

Customer service

Education

High School Diploma or equivalent

Tools

Excel

Word

Job description

For The Life You Choose, A Career to Match….

Here at Norway Savings Bank, we strive to create a positive, team-based culture that leverages each person’s unique gifts and strengths and offers the support to achieve great things. A place where your unique being shines through.
If this sounds exciting to you, we would love to have you on our team!

Are you detail-oriented, organized and ready to make an impact behind the scenes?

Join our team as a Deposit Operations Representative I, located in Norway, ME, and play a vital role in ensuring the accuracy and efficiency of our daily banking operations.

Reporting to our Deposit Operations Manager VP, you’ll be responsible for working with our team to complete research, account level edits, and monitor the general ledger.
Additionally, you’ll work to maintain our deposit product relationships, and will serve as the primary contact person for handling deposit related customer calls, answering questions and researching problems.

Essential Pieces of the Position:

Account Edit

• Edits changes to all deposit applications including certificates (COD), savings (SAV), DDA, CARDS and SDB accounts.
• Edits all Customer Information File (CIF) changes including name and address changes
• Edits new/changes/deletions of stop payments on DDA or SAV; send corrected forms if applicable.
• Edits new/changes/deletions of holds on DDA or SAV; sends corrected forms if applicable.
• Edits the posting of incoming wire transactions

Research

• Answer account inquiries from both internal and external customers.
• Process research requests.
• Process subpoena/legal summons.

General Ledger Reconciliation (RECON)

• Reconcile assigned general ledger or bank DDA accounts.

Request for Account Verifications

• Complete and process account verification requests from 3 rd parties

What You'll Bring:

• High School Diploma or equivalent.
• Knowledge of computers, excel, word and merge documents.
• The ability to learn quickly and multi-task.
• The ability to handle customer calls in a pleasant, courteous, and timely manner.
• Experience with banking preferred but not required.

What You Can Expect From Us:

• 120 hours of paid time off per year, increasing with longevity
• 48 hours of paid sick time per year
• 11 paid holidays
• Top tier full insurance benefits
• 401K with exceptional employer matching and contributions
• Employer HSA contributions
• Comprehensive Wellness Program with access to complimentary Heath Coaches, on-site gyms, and monetary incentives for reaching your wellness goals
• A hands-on team that is committed to the growth and success of our employees!

Pay:

Position starts at $20.00 per hour with flexibility commensurate with experience.

Working Conditions:

Physical surroundings are generally pleasant and comfortable with minimal exposure to injury or other hazards.

Minimal physical effort required; normally seated with freedom of movement on a regular basis; handling of light materials and supplies.

**External and internal applicants, as well as position incumbents who are or who become disabled as defined by the Americans with Disabilities Act must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis.**

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.