Deposit Operations Representative

Langley Federal Credit Union; Newport News (VA); Hybrid; USD 24,000 - 30,000; Full time

Benefits offered by this job

Educational Assistance

Student Loan Repayment

Career Growth

Paid Vacation

Holidays

Sick Time

401K match

ROTH IRA option

Life Insurance

Disability Insurance

Health Care Benefits

Dependent Care

Job summary

Langley Federal Credit Union is accepting applications for a Deposit Operations Representative to join our hybrid team from the Newport News City Center Headquarters in Newport News, VA. The role focuses on deposit operations and compliance, serving staff and members with expertise and support.

Responsibilities include maintaining IRA portfolios, handling estate settlements, and acting as a liaison until complete. Emphasizes regulatory knowledge, teamwork, and exceptional member service.

Qualifications

• Two years of experience with a financial institution required.

Responsibilities

• Maintains IRA portfolios by processing distributions and tax form corrections for IRS.
• Processes account estate settlements including deceased and trust accounts.
• Acts as liaison with surviving family members until settlements are complete.
• Performs periodic inventory of safe deposit boxes and verifies contracts and BSA compliance.
• Performs loan insurance claim processing and posting of insurance payments.
• Communicates knowledge of regulatory requirements and changes to staff and members.
• Provides impeccable service via phone, online banking, and email.
• Participates in continuing education per laws and guidelines.

Job description

Imagine being part of a company where your growth is valued and your journey is supported. Imagine yourself at Langley Federal Credit Union, where we're dedicated to shaping a meaningful path together. You belong at Langley.

Langley Federal Credit Union is one of the 100 largest credit unions in the United States with over $5B in assets and over 400,000 members. We are constantly growing and have recently expanded to neighboring states and other parts of Virginia.

Langley is committed to being the best place you will ever work, and it all begins with our comprehensive employee benefits package, which includes affordable medical, dental, and vision plans in addition to:

Investing in You:

• Educational Assistance, encompassing books, lab fees, registration costs, and more.
• Support for Student Loan Repayment.
• Abundant Career Growth Opportunities.

Time Off That Matters:

• Generous Paid Vacation that starts accumulating from day one, progressively increasing with every five years of service, up to a maximum cap.
• Celebrate 13 Paid Holidays, including your birthday and the day following Thanksgiving; enjoy Floating Holidays too!
• Paid Sick Time for all team members.
• Highly competitive 401K plan featuring a 6% company match, with immediate vesting with a ROTH IRA option.
• Company-covered short- and long-term disability insurance.
• Complimentary Life Insurance and the choice of additional Voluntary Life Insurance.
• Flexible Health Care and Dependent Care benefits.

Langley Federal Credit Union is currently hiring for a Deposit Operations Representative to work a hybrid schedule from our Newport News City Center Headquarters, located in Newport News, VA.

Job Summary:

Serves as the primary resource for the Deposit Operations area within the Operations department. Deposit Operations oversees the maintenance of IRAs, deceased account processing, and safe deposit maintenance. Offers expertise and support for staff and members and serves as Subject Matter Experts for organizational projects. Understands applicable regulations and requirements to meet compliance standards. Reviews and completes a variety of requests received from staff and members within identified service level expectations.

Essential Functions, Duties, and Responsibilities:

• Maintains IRA portfolios by processing monthly, quarterly, and annual Required Minimum Distributions, notifying members when they are required to start RMDs, and completing tax form corrections to be sent to the Internal Revenue Service.
• Processes account estate settlement issues including but not limited to deceased accounts, trust accounts, maintenance, and disbursements of accounts upon death of account holder.
• Acts as a liaison between the credit union and the surviving family members until the deceased account has been completely settled.
• Performs periodic inventory of safe deposit boxes, processes billing, maintains inventory of hardware, schedules service requests and verifies accuracy of safe deposit contracts and BSA compliance.
• Performs loan insurance claim processing and posting of insurance payments.
• Offers ideas and suggestions to expedite processes and provide positive impact changes company wide.
• Reviews and processes service cases pertaining to member requests.
• Applies and communicates knowledge of regulatory requirements, practices, and changes to legislation.
• Fosters teamwork by professionally interacting with peers, supervisors, vendors, and Langley employees.
• Provides internal and external members impeccable service by phone, Customer Relationship Management cases, Online Banking messaging, and email.
• Participates in continued education in accordance with applicable federal, state, and industry laws, regulations, and guidelines.

Qualifications:

• Two years of experience with a financial institution required.

Targeted pay Range- $17.64 - $21.78, based on qualifications.

• Service Champion – Adopts a service orientation, building trusting relationships and delivering value for associates, members, and communities.
• Langley Ambassadors – Demonstrates a passion for Langley’s vision, encouraging diversity, equity and inclusion while considering Langley’s values when making decisions and taking accountability for delivering results.
• Agile in Action – Adapts to changes in the business, demonstrating innovation to improve Langley and advance the business into the future.
• Team Driven – Collaborates across Langley, communicating with transparency and prioritizing a team-based approach that delivers optimal outcomes for associates, members, and communities.
• Continuous Learners – Maintains an understanding of Langley’s business and how value is delivered to members and actively pursues opportunities to grow oneself and strengthen the organization.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions, duties and responsibilities of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, use hands and fingers to operate standard office equipment such as a mouse, keyboard, telephone, copy machine, etc., talk, and hear. The employee is occasionally required to stand and walk. Specific vision requirements for the job include close vision (at 20 inches or less).

Working Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an indoor, climate-controlled office environment where the noise level is typically quiet to moderate.

This job description is not designed to cover or contain a comprehensive listing of functions, duties or responsibilities that are required of the employee. Functions, duties, and responsibilities may change, or new ones may be assigned at any time with or without notice.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.