Senior Financial Service Representative

Langley Federal Credit Union; Norfolk (VA); On-site; USD 27,000 - 34,000; Full time

Benefits offered by this job

Educational Assistance

Student Loan Repayment

Career Growth Opportunities

Paid Vacation + Holidays

Paid Sick Time

401K with 6% match + Roth IRA option

Life Insurance + Disability Insurance

Flexible Health Care

Job summary

Langley Federal Credit Union is hiring a Senior Financial Service Representative to deliver exemplary service at our Norfolk-area branch. You will help members manage accounts, advise on products, and drive referrals while upholding compliance and security protocols.

Responsibilities include branch operations, coaching teammates, handling complex member inquiries, and supporting online banking. A four-year financial-services background and a Notary are preferred; a bachelor’s degree is required.

Qualifications

• Bachelor’s degree in business management, finance, or related field; four years of experience in a financial institution or an equivalent combination.
• One year of financial institution experience is required; three years are preferred.
• Notary Public commission within six months of hire as a condition of continued employment.

Responsibilities

• Owns branch operational responsibilities, including opening/closing when leadership is unavailable.
• Mentors staff and provides on-site training.
• Handles security overrides to ensure transaction controls.
• Uses consultative selling to offer financial products and services meeting member needs.
• Assists with Online and Telephone banking education and troubleshooting.
• Records member interactions in CRM/DMS and educates on Langley products to drive referrals.

Skills

Customer service

Sales experience

Financial knowledge

Education

Bachelor’s degree in business management, finance, or related field

Notary Public commission within 6 months

Job description

Wards Corner Branch
7420 Granby St
Norfolk, VA 23505, USA

• On-site
• Retail Banking
• Full-Time
• Requisition #: SENIO004672

Description

Imagine being part of a company where your growth is valued and your journey is supported. Imagine yourself at Langley Federal Credit Union, where we're dedicated to shaping a meaningful path together. You belong at Langley.

Langley Federal Credit Union is one of the 100 largest credit unions in the United States with over $5B in assets and over 400,000 members. We are constantly growing and have recently expanded to neighboring states and other parts of Virginia.

Langley is committed to being the best place you will ever work, and it all begins with our comprehensive employee benefits package, which includes affordable medical, dental, and vision plans in addition to:

Investing in You:

• Educational Assistance, encompassing books, lab fees, registration costs, and more.
• Support for Student Loan Repayment.
• Abundant Career Growth Opportunities.

Time Off That Matters:

• Generous Paid Vacation that starts accumulating from day one, progressively increasing with every five years of service, up to a maximum cap.
• Celebrate 13 Paid Holidays, including your birthday and the day following Thanksgiving; enjoy Floating Holidays too!
• Paid Sick Time for all team members.
• Highly competitive 401K plan featuring a 6% company match, with immediate vesting with a ROTH IRA option.
• Company-covered short- and long-term disability insurance.
• Complimentary Life Insurance and the choice of additional Voluntary Life Insurance.
• Flexible Health Care and Dependent Care benefits.

Langley Federal Credit Union is currently hiring for a Senior Financial Service Representative to work from our Denbigh office, located in Newport News, VA.

Job Summary

Provides members and potential members of Langley with impeccable service throughout our branch network, in person or over the phone. Uses consultative selling to offer financial products and services that meet or exceed members’ needs. Identifies opportunities to increase member engagement. Educates members on Langley products and services to improve members’ lives by helping them save, borrow, and spend wisely.

Essential Functions, Duties, and Responsibilities

• Assumes operational responsibility for their assigned branch, including opening and closing procedures, when another member of leadership is not present.
• Serves as a mentor and role model for all staff, providing on-site training.
• Provides security overrides to other staff, ensuring adequate control of transactions.
• Assists other staff with escalated member situations.
• Uses consultative selling to offer financial products and services that meet or exceed members’ needs through outbound calling, relationship building, or in-person conversations.
• Answers Contact Center calls as needed after cross-training.
• Processes new accounts, additional share types, and IRAs according to policy to ensure compliance with BSA and US Patriot Act laws.
• Processes consumer loan products and services, including personal, auto, home equity line of credit, and credit cards, ensuring compliance with federal regulations and credit union policies and procedures.
• Processes all types of transactions for members, including balance inquiries, transfers, payments, loan advances, account opening, and all other requests.
• Works on the teller line to assist as needed after cross-training.
• Assists members with all account and loan-related service needs, including offering financial advice to improve their financial well-being.
• Assists with Online and Telephone banking, including enrollment, general education, troubleshooting, and resetting passwords or security questions.
• Records every member interaction and follow up using the Customer Relationship Management (CRM) and Document Management System tools.
• Educates members on Langley products and services, making referrals to internal business partners.
• Fosters teamwork by professionally interacting with peers, supervisors, and other Langley employees.
• Serves as a front-line deterrent against fraud and theft, protecting members and the Credit Union.
• Supports the day-to-day operations and efficiencies of the branch.
• Complies with all Credit Union policies and regulatory requirements.
• Works at other branch locations as needed.

Qualifications

• A bachelor’s degree in business management, finance, or a related field, four years of experience in a financial institution, sales or service experience advising customers when choosing between options, or an equivalent combination of education and experience is required.
• One year of financial institution experience is required, and three years are preferred.
• Employees in this position are required to obtain and maintain a valid Notary Public commission within six (6) months of their hire date as a condition of continued employment.

Targeted Pay Rate-

Hourly range-$19.9038 to $24.62 depending on Experience

Our Keys to Success:

• Service Champion – Adopts a service orientation, building trusting relationships and delivering value for associates, members, and communities.
• Langley Ambassadors – Demonstrates a passion for Langley’s vision, encouraging diversity, equity, and inclusion while considering Langley’s values when making decisions and taking accountability for delivering results.
• Agile in Action – Adapts to changes in the business, demonstrating innovation to improve Langley and advance the business into the future.
• Team Driven – Collaborates across Langley, communicating with transparency and prioritizing a team-based approach that delivers optimal outcomes for associates, members, and communities.
• Continuous Learners – Maintains an understanding of Langley’s business and how value is delivered to members and actively pursues opportunities to grow oneself and strengthen the organization.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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