Senior Teller

Langley Federal Credit Union; Maywood (MS); On-site; USD 24,000 - 28,000; Full time

Benefits offered by this job

Educational assistance

Student loan repayment support

6% 401K match

Disability & life insurance

Job summary

Langley Federal Credit Union is seeking a Senior Teller for the Stoneybrook Branch in Newport News, VA. This in-person role oversees cash operations, mentors tellers, and ensures accurate processing of member transactions while delivering friendly, knowledgeable service.

You will educate members on Langley products and services to help them save, borrow, and spend wisely; an associate degree or equivalent experience is required, with six months Teller experience preferred.

Qualifications

• Associate degree or two years of face-to-face customer service or sales experience required.
• Six months of Teller experience required.

Responsibilities

• Coordinate monetary operations and ensure funds are available for replenishment.
• Provide security overrides to tellers as needed.
• Mentor tellers and train staff on branch procedures.
• Process member transactions accurately using the core system.
• Educate members on Langley products and services to improve their finances.

Skills

Customer service

Cash handling

Education

Associate degree or two years customer service experience

Six months Teller experience

Job description

Stoneybrook Branch
15631 Warwick Blvd
Newport News, VA 23608, USA

Description

Imagine being part of a company where your growth is valued and your journey is supported. Imagine yourself at Langley Federal Credit Union, where we're dedicated to shaping a meaningful path together. You belong at Langley.

Langley Federal Credit Union is one of the 100 largest credit unions in the United States with over $5B in assets and over 400,000 members. We are constantly growing and have recently expanded to neighboring states and other parts of Virginia.

Langley is committed to being the best place you will ever work, and it all begins with our comprehensive employee benefits package, which includes affordable medical, dental, and vision plans in addition to:

Investing in You:

• Educational Assistance, encompassing books, lab fees, registration costs, and more.
• Support for Student Loan Repayment.
• Abundant Career Growth Opportunities.

Time Off That Matters:

• Generous Paid Vacation that starts accumulating from day one, progressively increasing with every five years of service, up to a maximum cap.
• Celebrate 13 Paid Holidays, including your birthday and the day following Thanksgiving; enjoy Floating Holidays too!
• Paid Sick Time for all team members.
• Highly competitive 401K plan featuring a 6% company match, with immediate vesting with a ROTH IRA option.
• Company-covered short- and long-term disability insurance.
• Complimentary Life Insurance and the choice of additional Voluntary Life Insurance.
• Flexible Health Care and Dependent Care benefits.

Langley Federal Credit Union is currently hiring for a Full Time Senior Teller to work in person from our Stoneybrook Branch, located in Newport News, VA.

Job Summary:

Maintains responsibility for cash operations within the branch. Serves as a mentor and role model for tellers, responsibly providing security overrides as needed and after transaction review. Provides Langley members impeccable service in person while accurately processing all member transactions. Educates members on Langley products and services to improve members’ lives by helping them save, borrow, and spend wisely.

Essential Functions, Duties, and Responsibilities:

• Coordinates all aspects of monetary operations within the branch, ensuring an adequate supply of funds is available for replenishment, a sufficient stock of bills and coins is present in all equipment, and all assets are safeguarded.
• Provides security overrides to other tellers, ensuring adequate control of transactions.
• Assists other staff with escalated member situations.
• Opens and closes the branch as needed when no supervisor is present.
• Serves as a mentor and role model for all tellers, providing adequate on-site training.
• Processes all types of transactions for members, including balance inquiries, transfers, payments, loan advances, account openings, and all other requests through our core system.
• Processes cash transactions accurately and in compliance with all regulatory requirements.
• Assists members with all service requests, documenting the interaction and following up utilizing the Customer Relationship Management (CRM) tool and Document Management System.
• Educates members on Langley products and services, making referrals to internal business partners.
• Fosters teamwork by professionally interacting with peers, supervisors, and other Langley employees.
• Serves as a front-line deterrent against fraud and theft, protecting members and the Credit Union.
• Assists with all other branch operational duties as assigned.
• Complies with all Credit Union policies and regulatory requirements.
• Works at other branch locations as needed.

Qualifications:

• An associate degree or two years of face-to-face customer service or sales experience, including cash handling, or an equivalent combination of education and experience required.
• Six months of Teller experience required.

Targeted pay Range- $17.25 - $20.31

Our Keys to Success:

• Service Champion – Adopts a service orientation, building trusting relationships and delivering value for associates, members, and communities.
• Langley Ambassadors – Demonstrates a passion for Langley’s vision, encouraging diversity, equity, and inclusion while considering Langley’s values when making decisions and taking accountability for delivering results.
• Agile in Action – Adapts to changes in the business, demonstrating innovation to improve Langley and advance the business into the future.
• Team Driven – Collaborates across Langley, communicating with transparency and prioritizing a team-based approach that delivers optimal outcomes for associates, members, and communities.
• Continuous Learners – Maintains an understanding of Langley’s business and how value is delivered to members and actively pursues opportunities to grow oneself and strengthen the organization.

Physical Requirements:

The physical demands described here represent those an employee must meet to successfully perform this position's essential functions, duties, and responsibilities. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is frequently required to talk, hear, sit, and use hands and fingers to operate standard office equipment such as a mouse, keyboard, or telephone, as well as non-standard equipment like debit card machines, ATMs, and bill and coin counters. Handling and manipulating small objects like bills and coins, reaching with hands and arms, and standing and walking are also frequently required. Occasional lifting up to 10 lbs. may be required. Specific vision requirements for the job include close vision (at 20 inches or less).

Working Conditions:

The work environment characteristics described here represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Work is performed in an indoor, climate-controlled retail branch environment where the noise level can range from quiet to moderate. The ability to work a flexible schedule, including Saturdays, is required.

This job description is not designed to cover or contain a comprehensive listing of functions, duties, or responsibilities required of the employee. Functions, duties, and responsibilities may change, or new ones may be assigned at any time, with or without notice.

Behaviors

Team Player

Works well as a member of a group

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Dedicated

Devoted to a task or purpose with loyalty or integrity

Growth Opportunities

Inspired to perform well by the chance to take on more responsibility

Flexibility

Inspired to perform well when granted the ability to set your own schedule and goals

Ability to Make an Impact

Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.