Deposit Operations Representative

Shore United Bank; Easton (MD); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health insurance

401k match

Paid time off

Education assistance

Job summary

Shore United Bank, a full-service financial institution, is hiring a Deposit Operations Representative I in Easton, MD. This full-time role focuses on banking operations, electronic deposits, debit services, and fraud investigations, coordinating with multiple departments to ensure a smooth customer experience.

You will respond to inquiries, help train staff, and maintain records while upholding regulatory standards. The position offers clear career growth in a community-focused bank.

Qualifications

• High school diploma or GED required.
• At least 1 year of customer service experience in a fast-paced environment.

Responsibilities

• Process banking operations tasks including electronic deposits and card services.
• Assist staff with technical duties and procedures related to operations.
• Support training for new personnel on banking operations.
• Investigate fraud and research issues in operations systems.
• Maintain accurate records and respond to inquiries in a timely manner.
• Promote Shore United Bank products and refer customers appropriately.

Skills

Attention to detail

Customer service

Problem solving

Communication

Education

High school diploma/GED

Job description

Shore United Bank is a full-service financial institution with a rich history dating back to 1876. In excess of $6 billion in assets, we offer innovative financial services delivered with the personal touch you expect. We serve a broad geographic area with branches in Maryland, Delaware, and Virginia, and we also provide a comprehensive suite of digital banking services that allow you to bank with us no matter where life takes you. In addition to banking, we offer trust and wealth management services through Wye Trust, a division of Shore United Bank. Together, our team of experienced professionals is dedicated to helping you achieve your financial goals.

Shore United Bank is hiring a full-time Deposit Operations Representative I to join our team. This position is ideal for someone who enjoys problem-solving, working with details, and collaborating across departments. You'll assist with a variety of operational functions, including electronic transactions, debit card services, fraud investigations, and customer support, helping ensure a positive experience for our customers and employees.

What You’ll Do

• Processes various work related to banking operations functions, e.g., legal and related, account maintenance, analysis, and electronic deposit products, etc.
• Provides basic assistance to staff throughout the bank with technical aspects of duties relating to banking operations procedures.
• May provide training assistance to new bank personnel with respect to banking operations.
• Research problems with banking operations systems and technology; provides reports on findings.
• Maintains various records relating to banking operations; updates on an ongoing basis in order to keep current.
• May provide assistance in the central mail room or in other units of banking operations.
• ATM/Debit Cards – all aspects: process, research and tracking of fraudulent transactions and communicating with customers, ATM switch balancing, verifying fee and interest reversals on disputes, ATM/Debit Card ordering.
• ACH - all aspects; assist with processing of various customer ACH (electronic) transactions, dispute research, verifying fee and interest reversals on disputes, process returns, and NOC’s.
• Check Fraud – all aspects not Branch or Risk department related, handling of Affidavits - reviewing for accuracy, compiling all necessary documentation to deal direct with other BOFD’s for reimbursement of items not able to be returned via the Outgoing Fed file, monitoring the status of the claim, making entries between accounts and gl’s according to reimbursement or write off; handling the timely return of items whenever possible – notifications provided by Positive Pay, customer or Branch that can be returned in the Outgoing Fed file, making entries between accounts and gl’s accordingly.
• Responding to all pertinent emails and voicemails timely; answers incoming phone calls from internal and external customers
• Learn basics of Yellowhammer Fraud Detective, working EFT entries.
• Assist and perform job duties as new products and processes are added.
• Identifies and responds to opportunities to communicate affiliates products and services to promote the image of the affiliate and the promote Shore United Bank’s products and services to potential customers and referring those customers to the proper personnel.
• Coordinates specific work tasks with other personnel within the department as well as with other departments to ensure the smooth and efficient flow of information.
• Abides by the current laws and organizational policies and procedures designed and implemented to promote an environment which is free of harassment and other forms of illegal discriminatory behavior in the workplace.
• Reports pertinent information to the immediate supervisor as requested, or according to an established schedule; compiles information as necessary or as directed and provides data to appropriate bank personnel.
• Responds to inquiries relating to his/her particular area, or to requests from customers, other bank personnel, etc., within given time frames and within established policy.
• Assists the immediate supervisor with various administrative tasks to support department operations, as directed; may also be assigned special projects.
• Performs tasks which are supportive in nature to the essential functions of the job, but which may be altered or re-designed depending upon individual circumstances.
• Demonstrates compliance awareness by completing all required regulatory and compliance training (e.g., BSA, CRA, ECOA) on or before deadlines, and actively supporting all policies, procedures, and practices that promote risk management, safety, and regulatory adherence.
• Demonstrating values and principles

Location

Shore Bancshares Headquarters - 28969 Information Lane, Easton, MD 21601

Position Type / Expected Hours Of Work

• Full-time.
• Non-exempt.
• Days of Work: Monday-Friday.

Required Education And Experience

• High school diploma/GED equivalent.
• 1 year experience successfully providing excellent customer service in a fast-paced environment.

Compensation

• The pay range for this position is $18.00 to $20.00 hourly.
• Actual compensation offered may vary from the posted hiring range based on factors such as relevant experience, time in role, base salary of internal peers, prior performance, business sector, licensure requirements and/or skill level, and will be finalized at the time of offer.

Company Benefits

• Join a family- and community-oriented workplace that offers a team environment, along with a collaborative and friendly place to work.
• Comprehensive benefits package for full-time, permanent employees including health, dental, vision, company-paid life insurance, mental health well-being, company paid short-term and long-term disability, and much more!
• Paid parental leave
• 401k savings plan with up to a 4% company match
• Employee Stock Purchase Plan
• Education Assistance
• Employee perks such as: employee banking services, loan discount program, education assistance, career development program, Employee Assistance Program, and wellness initiatives.
• Opportunity for growth and advancement
• Paid training program and continuous training sessions throughout the year on various topics
• Generous paid time off and paid sick time
• Community involvement opportunities

Employment offers are contingent upon the successful completion of a pre-employment screening, which includes a background check, credit check, verification of employment history, and any other screenings required for the position.

Shore United Bank is an Affirmitive Action/Equal Opportunity Employer. Shore United Bank is an E-Verify participant.