Personal Banker

Shore United Bank; Milford (DE); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Health insurance

401k match

Employee stock purchase plan

Paid time off

Education assistance

Wellness initiatives

Job summary

Shore United Bank in Milford, DE seeks a Personal Banker to help clients take control of their financial future. You will guide individuals to manage accounts, grow savings, and select banking and investment products, building long-term relationships through tailored financial solutions and exceptional service.

In this client-facing role, you will identify opportunities, provide timely support, and collaborate with partners to deliver comprehensive banking solutions while maintaining

Qualifications

• High school diploma/GED or equivalent.
• At least 3 years of banking experience with consumer lending understanding.
• Experience in teller or customer service roles with knowledge of bank products.
• Networking, marketing and negotiation skills.
• Ability to identify cues for additional opportunities.

Responsibilities

• Aid customers in opening, managing, and optimizing bank accounts and products.
• Greet walk-in customers and handle phone coverage with excellence.
• Refer clients to Merchant, Wye Financial, Commercial Relationship Managers and Branch Lenders.
• Process loans and handle routine inquiries about loans, rates, and payments.
• Work on Teller line as needed.
• Maintain confidentiality and represent the Bank positively.
• Train employees on customer conversations, referrals, and needs conversations.
• Handle requests: check orders, debit cards, address changes, business signers, fraud disputes, safe deposit boxes.
• Open new consumer and business accounts including CDs, IRAs, and safe deposit boxes.
• Provide superior service to identify additional client needs both in person and by phone.
• Attend Branch Team Meetings and comply with laws and policies.
• Complete required regulatory training (BSA, CRA, ECOA) and support risk management.

Skills

Banking experience

Customer service

Networking

Marketing

Negotiation

Opportunity identification

Education

High school diploma/GED

Job description

Shore United Bank is a full-service financial institution with a rich history dating back to 1876. In excess of $6 billion in assets, we offer innovative financial services delivered with the personal touch you expect. We serve a broad geographic area with branches in Maryland, Delaware, and Virginia, and we also provide a comprehensive suite of digital banking services that allow you to bank with us no matter where life takes you.In addition to banking, we offer trust and wealth management services through Wye Trust, a division of Shore United Bank. Together, our team of experienced professionals is dedicated to helping you achieve your financial goals.

Shore United Bank is seeking a Personal Banker to join our team. As a Personal Banker, you'll play a key role in helping clients take control of their financial future. You'll partner closely with individuals to understand their unique goals and provide personalized guidance on managing accounts, growing savings, and selecting the right banking and investment products. In this client-facing role, you'll build meaningful, long-term relationships by delivering exceptional service and tailored financial solutions that truly make a difference. You'll also serve as a trusted resource, proactively identifying opportunities to support clients' needs while resolving account questions quickly and efficiently. If you enjoy connecting with people, solving problems, and helping others achieve financial success, this is a rewarding opportunity to grow your career while making a real impact in your community.

What You'll Do:

• Aid customers in opening, managing, and optimizing their bank accounts and other products.
• Ensure and maintain excellence in front-line coverage to greet and assist walk-in customers and cover the phones.
• Work closely with bank partners for client referrals to Merchant, Wye Financial, Commercial Relationship Managers, and Branch Lenders.
• Provide loan processing for customers based on loan authority established by Loan Policy; take applications and handle routine inquiries concerning loans, rates, and payment schedules.
• Work on Teller line as needed.
• Represent the Bank in a manner that maintains and expands positive relations with all customers, potential customers, and co-workers.
• Maintains the highest level of confidentiality with all information obtained
• Train employees on beneficial customer conversations to help the employee meet the customer's financial needs, i.e. referral training, cross-selling, needs conversations, etc.
• Perform customer requests including but not limited to check orders, issuing debit cards, address changes, changing of business signers, fraud disputes, and safe deposit box entry.
• Open new consumer and business accounts including CD's, IRA's, and safe deposit boxes.
• Provide superior customer service through conversation to identify additional client needs, in-person and over the phone.
• Help conduct and attend Branch Team Meetings.
• Abide by the current laws and organizational policies and procedures designed and implemented to promote an environment which is free of harassment and other forms of illegal discriminatory behavior in the workplace.
• Demonstrates compliance awareness by completing all required regulatory and compliance training (e.g., BSA, CRA, ECOA) on or before deadlines, and actively supporting all policies, procedures, and practices that promote risk management, safety, and regulatory adherence.

Location:

MilfordBranch - 698A N Dupont Blvd, Milford, DE 19963

Position Type/Expected Hours of Work:

• Full-time.
• Non-exempt.
• Days of Work: Monday-Friday, with rotating Saturdays (Closed Sundays and all Federal Holidays)

Required Education and Experience:

• High school diploma/GED equivalent.
• A minimum of 3 years' experience in banking with an understanding of consumer lending.
• Prior experience in bank teller or customer service role with strong knowledge of bank products and services.
• Networking, marketing, and negotiation skills
• Ability to identify cues and clues for additional opportunities.

Work Environment:

This job operates in a branch office setting and routinely uses standard office equipment such as computers, phones, and multifunction printer/scanner/copier devices. In addition to standard office equipment, this role also uses cash and coin counters and, in some cases, a teller cash recycler. The position requires the ability to stand, walk, and move throughout the office or branch environment for extended periods; perform routine office tasks; communicate effectively; interact with customers and team members; and manage multiple tasks in a fast-paced environment. Frequent use of standard office equipment and extended periods of viewing computer screens and reviewing detailed information are required. The role also requires manual dexterity, the ability to lift files, open filing cabinets, bend, stoop, and lift or carry materials, including up to 50 pounds of bulk coin/currency. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Compensation:

• The pay range for this position is $22.50 to $26.50 hourly.
• Actual compensation offered may vary from the posted hiring range based on factors such as relevant experience, time in role, base salary of internal peers, prior performance, business sector, licensure requirements and/or skill level, and will be finalized at the time of offer.

Company Benefits:

• Join a family- and community-oriented workplace that offers a team environment, along with a collaborative and friendly place to work.
• Comprehensive benefits package for full-time, permanent employees including health, dental, vision, company-paid life insurance, mental health well-being, company paid short-term and long-term disability, and much more!
• Paid parental leave
• 401k savings plan with up to a 4% company match
• Employee Stock Purchase Plan
• Education Assistance
• Employee perks such as: employee banking services, loan discount program, education assistance, career development program, Employee Assistance Program, and wellness initiatives.
• Opportunity for growth and advancement
• Paid training program and continuous training sessions throughout the year on various topics
• Generous paid time off and paid sick time
• Community involvement opportunities

Employment offers are contingent upon the successful completion of a pre-employment screening, which includes a background check, credit check, verification of employment history, and any other screenings required for the position.

Shore United Bank is an Affirmitive Action/Equal Opportunity Employer. Shore United Bank is an E-Verify participant.