Commercial Services Officer

Shore United Bank; Centreville (MD); On-site; USD 97,000 - 117,000; Full time

Benefits offered by this job

Health, dental, vision insurance

401k with company match

Paid parental leave

Employee Stock Purchase Plan

Education Assistance

Job summary

Shore United Bank is seeking a Commercial Services Officer to support the growth and delivery of commercial banking products. You will serve as a liaison between clients, sales teams, and operations, ensuring services are adopted efficiently and customer value is enhanced.

The role emphasizes regulatory compliance, risk management, and cross-selling across banking lines, with a focus on client-facing duties and strategic service delivery in a community banking setting.

Qualifications

• High school diploma or GED required.
• Bachelor’s degree or equivalent experience in business/finance.
• 3+ years in financial services selling business banking products.
• Willingness to travel within the Mid Shore region.
• Strong communication and presentation skills.

Responsibilities

• Generates deposits and fee income by selling and promoting commercial services to new and existing customers.
• Provides commercial services support to commercial bank customers; collaborates with sales for client discussions and demos.
• Connects customer needs to banking solutions with high quality proformas and pricing plans.
• Implements services for customers and handles service requests; researches and follows up on issues.
• Provides customer training for commercial services.
• Monitors customer usage of services and recommends changes or new functionality to management.
• Maintains audit logs, task records, and complete documentation of actions.
• Promotes cross-sell opportunities across business lines including Wye Financial, lending and deposits.
• Completes required regulatory training (BSA, CRA, ECOA) and supports risk management policies.

Skills

Sales ability

Client relationships

Communication

Presentation skills

Multitasking

Travel

Education

High school diploma/GED

Business/Finance degree or relevant experience

Tools

Microsoft Office

Outlook

Job description

Company Overview

Shore United Bank is a full-service financial institution with a rich history dating back to 1876. In excess of $6 billion in assets, we offer innovative financial services delivered with the personal touch you expect. We serve a broad geographic area with branches in Maryland, Delaware, and Virginia, and we also provide a comprehensive suite of digital banking services that allow you to bank with us no matter where life takes you. In addition to banking, we offer trust and wealth management services through Wye Trust, a division of Shore United Bank. Together, our team of experienced professionals is dedicated to helping you achieve your financial goals.

Position Title

Shore United Bank is hiring a full-time Commercial Services Officer to join our team.

The Commercial Services Officer is responsible for supporting the growth, delivery, and ongoing effectiveness of commercial banking products and services by serving as a key liaison between clients, sales teams, and operational partners. This role supports the Bank's commercial banking objectives by helping ensure solutions are implemented efficiently, client relationships are strengthened, and service standards are consistently maintained. Operating in a client-facing and operational support capacity, the position facilitates the successful adoption and utilization of commercial deposit accounts, merchant processing and treasury management products and services (commercial services) while identifying opportunities to enhance customer value and business growth. The role also contributes to organizational effectiveness through sound risk management, regulatory compliance, and the accurate coordination of commercial service activities.

Job Duties

• Generates deposits and fee income in support of individual and bank goals by actively selling and promoting commercial services to new and existing customers.
• Provides commercial services support to commercial bank customers. Collaborate with bank sales personnel for client discussions and on-site demonstrations involving commercial services product and service selection.
• Connect customer need and process to banking solutions by providing high quality proformas and pricing plans that directly make an impact through business solutions for each individual business customer.
• Implements services for customers, handles customers' requests for service and identifies customer issues that require research and follow through
• Provides customer training for commercial services.
• Monitors and reviews customer usage of commercial services and makes recommendations for change and implementation of new functionality to management as necessary.
• Maintains strong audit practices, logs of tasks performed including implementations and calls, and complete documentation of actions.
• Actively promotes and develops cross sale opportunities for all business lines to include Wye Financial, lending and deposits.
• Demonstrates compliance awareness by completing all required regulatory and compliance training (e.g., BSA, CRA, ECOA) on or before deadlines, and actively supporting all policies, procedures, and practices that promote risk management, safety, and regulatory adherence.
• Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the Bank's compliance with all regulatory requirements, e.g., Community Reinvestment Act (CRA), Bank Secrecy Act (BSA), Equal Credit Opportunity Act, SAFE Act, etc.; ensures that the office and all personnel adhere to the same.
• Participates in required training sessions, including training for compliance with BSA/AML policies and procedures.

Location

• Commerce Street Branch - 109 N Commerce St, Centreville, MD 21617
• Dover Street Branch - 18 E Dover St, Easton, MD 21601

Position Type / Expected Hours of Work

• Full-time.
• Exempt.
• Days of Work: Monday-Friday.

Required Education, Experience, and Qualifications

• High school diploma/GED equivalent.
• Possess or be working toward a degree in business, finance or related field or possess a comparable level of education and experience.
• 3+ years in the financial services or payments industry selling products or services aligned with supporting business cash flow or local sales experience within a portfolio of business clients.
• Ability to manage multiple priorities daily
• Ability to work in a fast-paced environment
• Proficient computer skills; specifically, Microsoft Office Suite and Outlook
• Strong communication and presentation skills
• Ability to travel to/from client locations for business development and customer service requirements throughout the Mid Shore region.

Compensation

• The pay range for this position is $96,700 to $117,400 annually.
• Actual compensation offered may vary from the posted hiring range based on factors such as relevant experience, time in role, base salary of internal peers, prior performance, business sector, licensure requirements and/or skill level, and will be finalized at the time of offer.

Company Benefits

• Join a family- and community-oriented workplace that offers a team environment, along with a collaborative and friendly place to work.
• Comprehensive benefits package for full-time, permanent employees including health, dental, vision, company-paid life insurance, mental health well-being, company paid short-term and long-term disability, and much more!
• Paid parental leave
• 401k savings plan with up to a 4% company match
• Employee Stock Purchase Plan
• Education Assistance
• Employee perks such as: employee banking services, loan discount program, education assistance, career development program, Employee Assistance Program, and wellness initiatives.
• Opportunity for growth and advancement
• Paid training program and continuous training sessions throughout the year on various topics
• Generous paid time off and paid sick time
• Community involvement opportunities

Employment offers are contingent upon the successful completion of a pre-employment screening, which includes a background check, credit check, verification of employment history, and any other screenings required for the position.

Shore United Bank is an Affiantive Action/Equal Opportunity Employer. Shore United Bank is an E-Verify participant.