Deposit Operations - Internal Support Representative

Killbuck Bancshares Inc; Northern (KY); On-site; USD 35,000 - 55,000; Full time

Job summary

Killbuck Bancshares Inc. is seeking an experienced internal support specialist for deposit operations to assist branch personnel and the customer support center.

You will perform internal help desk duties, investigate fraud and errors, balance ATM and internal accounts, and provide training on deposit processes. This role emphasizes accuracy, reporting, and adherence to procedures.

Qualifications

• Experience in customer support or branch help desk preferred.
• Ability to investigate fraud and resolve errors.
• Knowledge of Reg E disputes and handling procedures.

Responsibilities

• Perform internal help desk support for branch staff and customer support center.
• Respond to customer requests from branches and customer support center.
• Research and resolve difficult issues including fraud and error investigations.
• Complete and track all Reg E disputes and errors including fraud.
• Complete all check adjustments.
• Conduct quality control on new account setups, account maintenance and processing.
• Track errors of quality control assessments daily.
• Provide reporting on quality metrics and individual performance.
• Maintain ATM accounts including balancing of ATM's daily.
• Monitor, contact, maintain and update debit card customers.
• Daily balancing of Killbuck Savings Bank internal checking accounts and Bill Pay.
• Monthly general ledger reconciliations.
• Provide training on deposit processes to branch staff, deposit operations staff and customer support center.
• Provide support and backup to other teams within the department as needed.
• Maintain procedure documents and checklists for deposit accounts.

Skills

Help desk support

Fraud investigations

Reg E disputes

Quality control

ATM balancing

Debit card support

Training

Job description

Description

Provide exceptional internal support to branch personnel regarding all deposit operation functions and responsibilities.

Requirements

• Perform internal help desk support for branch staff and customer support center.
• Respond to customer requests received from branches and customer support center.
• Research and resolve difficult issues forwarded from branches and customer support center including fraud and error investigations.
• Complete and track all Reg E disputes and errors including fraud.
• Complete all check adjustments.
• Conduct quality control on new account setups, account maintenance and other department processing.
• Track errors of quality control assessments daily.
• Provide reporting on quality metrics and individual performance.
• Maintain ATM accounts including balancing of ATM's daily.
• Monitor, contact, maintain and update debit card customers.
• Daily balancing of Killbuck Savings Bank internal checking accounts and Bill Pay.
• Monthly general ledger reconciliations.
• Provide training on deposit processes to branch staff, deposit operations staff and customer support center.
• Provide support and backup to other teams within the department as needed.
• Maintain procedure documents and checklists for deposit accounts.

Updated 050823

EOE