Deposit Operations - Internal Support Representative

Killbuck Savings Bank Co; Killbuck Township (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

Killbuck Savings Bank Co. seeks an experienced Deposit Operations Support professional to provide internal help desk support for branch staff and the customer support center.

You will respond to requests, investigate fraud and errors, and ensure accurate processing of deposit operations including Reg E disputes, check adjustments, and quality control on new accounts. In this role you will balance ATM and internal checking accounts, monitor debit card activity, and perform monthly ledger

Qualifications

• Provide internal help desk support to branch staff and customer support center.
• Research and resolve difficult issues including fraud and errors.
• Complete and track Reg E disputes and errors.
• Prepare and maintain control over deposit processes and check adjustments.

Responsibilities

• Perform internal help desk support for branch staff and customer support center.
• Respond to customer requests from branches and support center.
• Research and resolve difficult issues including fraud and error investigations.
• Complete and track Reg E disputes and errors including fraud.
• Complete all check adjustments.
• Conduct quality control on new account setups and maintenance.
• Track daily quality control errors and report metrics.
• Balance ATM accounts and monitor debit card activity.
• Daily balancing of internal checking accounts and Bill Pay.
• Monthly general ledger reconciliations.
• Provide training on deposit processes to staff and support center.
• Maintain deposit procedure documents and checklists.

Skills

Customer service

Fraud investigations

Quality control

Training

Job description

Description

Provide exceptional internal support to branch personnel regarding all deposit operation functions and responsibilities.

Requirements

• Perform internal help desk support for branch staff and customer support center.
• Respond to customer requests received from branches and customer support center.
• Research and resolve difficult issues forwarded from branches and customer support center including fraud and error investigations.
• Complete and track all Reg E disputes and errors including fraud.
• Complete all check adjustments.
• Conduct quality control on new account setups, account maintenance and other department processing.
• Track errors of quality control assessments daily.
• Provide reporting on quality metrics and individual performance.
• Maintain ATM accounts including balancing of ATM's daily.
• Monitor, contact, maintain and update debit card customers.
• Daily balancing of Killbuck Savings Bank internal checking accounts and Bill Pay.
• Monthly general ledger reconciliations.
• Provide training on deposit processes to branch staff, deposit operations staff and customer support center.
• Provide support and backup to other teams within the department as needed.
• Maintain procedure documents and checklists for deposit accounts.

Updated 050823

EOE