Deposit Operations - Internal Support Representative

The Killbuck Savings Bank Co.; Killbuck Township (OH); On-site; USD 48,000 - 60,000; Full time

Job summary

The Killbuck Savings Bank Co. seeks an operations-focused support professional to assist branch staff with deposit processing, account maintenance, and regulated procedures.

You will act as an internal help desk, respond to requests from branches and the customer support center, and help resolve complex issues including Reg E disputes and errors. This role requires attention to detail, ability to balance accounts, and willingness to train staff on deposit processes.

Qualifications

• Perform internal help desk support for branch staff and customer support center.
• Respond to customer requests received from branches and customer support center.
• Research and resolve difficult issues forwarded from branches and customer support center including fraud and error investigations.
• Complete and track all Reg E disputes and errors including fraud.
• Complete all check adjustments.

Responsibilities

• Conduct quality control on new account setups, account maintenance and other department processing.
• Track errors of quality control assessments daily.
• Provide reporting on quality metrics and individual performance.
• Maintain ATM accounts including balancing of ATM’s daily.
• Monitor, contact, maintain and update debit card customers.
• Daily balancing of Killbuck Savings Bank internal checking accounts and Bill Pay.
• Monthly general ledger reconciliations.
• Provide training on deposit processes to branch staff, deposit operations staff and customer support center.
• Provide support and backup to other teams within the department as needed.
• Maintain procedure documents and checklists for deposit accounts.

Skills

Internal help desk support

Deposit operations

Quality control

Customer support

Fraud investigations

Job description

Description

Provide exceptional internal support to branch personnel regarding all deposit operation functions and responsibilities.

Provide exceptional internal support to branch personnel regarding all deposit operation functions and responsibilities.

Requirements

• Perform internal help desk support for branch staff and customer support center.
• Respond to customer requests received from branches and customer support center.
• Research and resolve difficult issues forwarded from branches and customer support center including fraud and error investigations.
• Complete and track all Reg E disputes and errors including fraud.
• Complete all check adjustments.
• Conduct quality control on new account setups, account maintenance and other department processing.
• Track errors of quality control assessments daily.
• Provide reporting on quality metrics and individual performance.
• Maintain ATM accounts including balancing of ATM’s daily.
• Monitor, contact, maintain and update debit card customers.
• Daily balancing of Killbuck Savings Bank internal checking accounts and Bill Pay.
• Monthly general ledger reconciliations.
• Provide training on deposit processes to branch staff, deposit operations staff and customer support center.
• Provide support and backup to other teams within the department as needed.
• Maintain procedure documents and checklists for deposit accounts.

Updated 050823

EOE