Deposit Operations Associate

BancFirst Co.; Stillwater (OK); On-site; USD 36,000 - 52,000; Full time

Job summary

BancFirst in Stillwater, OK is seeking a Deposit Operations Associate to join our team onsite. You will handle daily customer service calls, process deposits, review unposted items, and support account maintenance with accuracy and discretion.

The role emphasizes strong communication, Microsoft Office proficiency, and the ability to work under deadlines in a collaborative banking environment. We offer solid benefits and opportunities to develop expertise in retail and commercial banking.

Qualifications

• Customer service oriented and able to handle sensitive information.
• Proficient in Microsoft Office and banking software applications.
• Able to meet deadlines and maintain confidentiality.
• Excellent listening and communication skills, both written and verbal.
• Strong organizational and analytical abilities.
• Professional image and demeanor.
• Team oriented and able to work under pressure.
• Regular attendance and punctuality is essential.
• 2+ years banking experience preferred.

Responsibilities

• Answer incoming customer service phone calls in a professional manner.
• Daily review and processing of unposted items and return items.
• Review and track overdrawn and charged-off accounts.
• Process incoming and outgoing domestic and international collection items.
• Perform account maintenance.
• Process Branch Deposit reports daily.
• Cross-trained on various positions in the department.
• Perform other job related duties and special projects as assigned.

Skills

Customer service

MS Office

Banking software

Confidential information handling

Written and verbal communication

Organizational skills

Analytical

Team player

Time management

Punctuality

Tools

Banking software

Job description

Deposit Operations Associate

Stillwater, OK Onsite Position 808 S. Main Street, Stillwater 74074 Full Time: 8:00 a.m. to 5:00 p.m. M-F

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Answer incoming customer service phone calls in a professional manner


• Daily review and processing of unposted items and return items.


• Review and track overdrawn and charged-off accounts.


• Process incoming and outgoing domestic and international collection items.


• Perform account maintenance.


• Process Branch Deposit reports daily.


• Will be cross-trained on various positions in the department.


• Perform other job related duties and special projects as assigned.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

REQUIREMENTS

• Customer service oriented.


• Proficient in Microsoft Office and knowledge of, or the ability to quickly learn, banking software applications.


• Able to perform in a highly sensitive environment, deal with confidential matters and meet deadlines.


• Outstanding listening and communication skills, both written and verbal.


• Excellent organizational skills.


• Analytical, detail-oriented with good decision making skills.


• Must demonstrate a business professional image and demeanor.


• Work well individually and with a team while maintaining a positive attitude.


• Work well under stress and deadlines while managing multiple tasks.


• Self-starter with the ability to multi-task.


• Excellent work ethic


• Regular and consistent attendance and punctuality is an essential function of the job

PREFERRED SKILLS AND QUALIFICATIONS

• 2+ years of banking experience.

PHYSICAL REQUIREMENTS

• Constant use of computer screens.


• Ability to operate a computer keyboard, use hand to finger, handle or feel, reach with hands and arms, and talk, see or hear.


• Intermittently standing, stooping, bending at the waist, walking, kneeling or crouching.


• Ability to sit and/or stand for long periods of time during the workday.


• Long periods of typing and repetitive motion.


• Ability to lift and/or move and carry 10 pounds.

Hometown service, statewide strength. BancFirst is committed to investing in the future of Oklahoma communities. BancFirst is a $14 billion bank offering personal and commercial products, trust, insurance, and investment services in sixty Oklahoma communities. Employees enjoy excellent benefits and a learning environment that allows them to continuously improve their skills to deliver highly personalized service to customers.

EOE - BancFirst is an Equal Opportunity employer.

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