Branch Manager, I

BancFirst; Edmond (OK); On-site; USD 55,000 - 75,000; Full time

Job summary

BancFirst seeks a branch leader in Edmond to oversee daily branch operations, audit adherence, and customer service excellence. The role emphasizes sales performance, staff coaching, and budget management within Oklahoma's banking environment.

Ideal candidates bring banking experience, strong communication, and a proven sales track record to drive deposits and loans while maintaining high ethical standards.

Qualifications

• Banking experience or familiarity with bank policies and regulations.
• Excellent verbal and written communication abilities.
• Strong sales background and ability to coach others.
• Ability to interact with multiple offices/departments to resolve issues.

Responsibilities

• Audit-related duties ensuring compliance with federal, state, and bank policies.
• Maintain branch internal controls and adhere to laws and regulations.
• Oversee daily branch operations and customer service levels.
• Brief staff on sales goals, promotions, and branch performance.
• Set and track sales goals and conduct monthly performance reviews.
• Provide coaching and feedback to employees and recognize achievements.
• Manage branch budgets and financial objectives.
• Interact with customers to ensure satisfaction and collect feedback.
• Solicit new loan and deposit business proactively.
• Perform additional duties as assigned by supervisor.

Skills

Interpersonal skills

Sales management

Communication skills

Customer service

Regulatory knowledge

Education

Bachelors Degree in Business Administration or related field

Tools

Microsoft Office

Job description

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following.Other duties may be assigned.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Responsible for performing audits, as it relates to federal, state, and bank policies, procedures and regulations including all cash audits, quarterly negotiable audits and maintaining branch audit books.Must adhere and practice strong internal control procedures at all times while complying with all applicable laws and regulations.

Manage the daily routine and customer service level of the branch personnel.Extraordinary customer service will be required of each employee at all times.

Brief employees on current sales goals, promotions, and other relevant information

Obtain and track sales goals for the entire branch, including monthly score card performance reviews with each employee

Evaluate employee performance and provide feedback and coaching as needed

Recognize employee achievements and encourage excellence in the work environment

Manage budgets, allocating branch funds, and defining financial objectives

Interact with customers on a regular basis to ensure satisfaction and gain useful feedback

Resolve customer problems as need

Perform branch personnel duties as needed

Proactively solicit new loan and deposit business

Adhere to high ethical and professional standards

Assist with other job related duties as requested by supervisor/manager

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.Duties, responsibilities and activities may change at any time with or without notice.

REQUIREMENTS

Banking experience required

Knowledge of federal, state, and bank policy, procedure and regulations

Excellent interpersonal, listening, verbal and written communication skills

Strong background in sales and sales management practices

Basic computer skills, advanced skills with Microsoft Office

Must be able to interact with other offices and departments for accurate resolutions to problems/errors

PREFERRED SKILLS

Bachelor’s Degree in Business Administration or a related field or the equivalent work experience

Successful sales record in a retail banking environment; with knowledge of bank products and services

PHYSICAL REQUIREMENTS

Constant use of computer screens and reading of reports

Ability to operate a computer keyboard, multi-line telephone, photocopier, scanner and facsimile

Regularly required to sit, use hand to finger, handle or feel, reach with hands and arms, and talk, see or hear

Intermittently standing, stooping, bending at the waist, walking, kneeling or crouching to file materials

Ability to lift and/or move and carry 10-25 pounds (cash canisters, coin boxes/bags)

Hometown service, statewide strength. BancFirst

is committed to investing in the future of Oklahoma communities. BancFirst is a $13 billion bank offering personal and commercial products, trust, insurance, and investment services in sixty Oklahoma communities. Employees enjoy excellent benefits and a learning environment that allows them to continuously improve their skills to deliver highly personalized service to customers.

EOE - BancFirst is an Equal Opportunity employer.