Deposit Operations Advisor: Wires, Fraud & Online Banking

Community State Bank; Union Grove (WI); On-site; USD 42,000 - 65,000; Full time

Job summary

Community State Bank in Wisconsin is seeking a detail-oriented banking professional to join our team. You will handle wires, maintain accounts, and support fraud prevention efforts while delivering reliable service to customers.

This role emphasizes teamwork, accuracy, and timely decision-making, including escalation to management when needed and partnering with branches to resolve issues.

Qualifications

• High school diploma or GED is required.
• 3-5 years of banking experience or fraud prevention experience is recommended.
• Recognize any suspicious behavior and know when to consult higher management on transactions.

Responsibilities

• Process incoming/outgoing wires
• Answer internal/external phone calls
• Review account maintenance paperwork for accuracy
• Assist department members with duties when needed
• Decision Non-posts/Overdrafts/Returned Deposit Items
• Process debit card/ATM disputes
• Process ACH returns/NOCs
• Assist with Positive Pay procedures
• Create, maintain, and troubleshoot Business online banking
• Troubleshoot problems for customers and branches
• Safe deposit box account maintenance/audits
• Identify and return Fraudulent items
• Process levies, subpoenas, and garnishments
• Respond to account verification requests
• Attend webinars and trainings that pertain to responsibilities/duties
• Any other duties assigned

Skills

Banking experience

Fraud prevention

Education

High school diploma or GED

Job description

Community State Bank in Wisconsin is seeking a detail-oriented banking professional to join our team. You will handle wires, maintain accounts, and support fraud prevention efforts while delivering reliable service to customers.

This role emphasizes teamwork, accuracy, and timely decision-making, including escalation to management when needed and partnering with branches to resolve issues.