Wire Specialist

Midwest-Bank; Norfolk (NE); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health Insurance

Dental & Vision Insurance

401(k) & Profit Sharing

Paid Holidays

Paid Vacation & Sick Time

Job summary

Midwest Bank is seeking a Wire Specialist to join our Operations team to process domestic and international wire transfers with accuracy, security, and compliance.

You will verify requests, monitor activity, assist audits, provide customer support, and help train staff, while upholding confidentiality and delivering exceptional service.

Qualifications

• Bachelor's degree in Finance, Business, Economics or related field.
• Minimum 2 years in banking, finance, or a similar role.
• Strong understanding of banking products and confidentiality.

Responsibilities

• Process incoming and outgoing domestic and international wire transfers accurately and timely.
• Verify wire requests for authenticity, proper approvals, and compliance with bank policies.
• Monitor wire activity and ensure transactions meet service standards.
• Identify and elevate suspicious or unusual transactions.
• Assist with audits, examinations, and compliance reviews.
• Provide customer support for operational inquiries across accounts and services.
• Manage and respond to requests through the bank's ticketing system.
• Support branch staff and Operations team with training and guidance.
• Identify process improvements to enhance efficiency and service delivery.
• Maintain strict confidentiality of customer and bank information.
• Participate in weekend operational support rotations.
• Provide operational support for Redstone Bank when applicable.

Skills

Attention to detail

Excellent communication

Organizational skills

Customer service

Team collaboration

Microsoft Office proficiency

Education

Bachelor's degree in Finance

Bachelor's degree in Business

Bachelor's degree in Economics

Tools

Microsoft Office

Banking software systems

Job description

Join Our Operations Team and Help Keep Banking Transactions Secure, Accurate, and Efficient

Are you detail-oriented, customer-focused, and passionate about operational excellence? We are seeking a Wire Specialist to join our Operations team. In this role, you will play a critical part in processing domestic and international wire transfers while ensuring compliance, security, and exceptional customer service.

If you enjoy working in a fast-paced environment where accuracy, problem-solving, and fraud prevention are essential, we'd love to hear from you.

What You’ll Do

• Process incoming and outgoing domestic and international wire transfers accurately and timely.
• Verify wire requests for authenticity, proper approvals, and compliance with bank policies and regulations.
• Monitor wire activity and ensure transactions are completed within service standards.
• Identify and elevate suspicious or unusual transactions.
• Assist with audits, examinations, and compliance reviews.
• Provide customer support for various operational inquiries, including deposit accounts, online banking, debit cards, and account services.
• Manage and respond to requests through the bank's ticketing system.
• Support branch staff and Operations team members through training and operational guidance.
• Help identify process improvements that enhance efficiency and service delivery.
• Maintain strict confidentiality of customer and bank information.
• Participate in assigned weekend operational support rotations.
• Provide operational support for Redstone Bank when applicable.

What We’re Looking For

• Strong attention to detail and a commitment to accuracy.
• High ethical standards and dedication to confidentiality.
• Excellent verbal and written communication skills.
• Strong organizational and time management abilities.
• Proficiency with Microsoft Office and various banking software systems.
• The ability to work collaboratively with internal teams and serve customers professionally.
• A proactive mindset for identifying risks, improving processes, and supporting operational excellence.

Qualifications

• Bachelor's degree in Finance, Business, Economics, or a related field preferred.
• Must have at least 2 years in banking, finance, or a similar role.
• Strong understanding of banking products.
• Excellent communication and interpersonal skills.
• Ability to work independently, prioritize tasks, and deposit targets.
• Proficiency in Microsoft Office Suite and banking programs/software.
• Familiarity with compliance requirements and industry best practices.
• Strong ethical values and commitment to maintaining client confidentiality.

Why Join Us?

• Be part of a team that plays a vital role in protecting customers and the bank.
• Work in a collaborative and supportive environment.
• Gain exposure to banking operations, compliance, fraud prevention, and customer service.
• Contribute to continuous improvement initiatives that make a real impact.

We offer an excellent benefits package including:

• Health, Dental & Vision Insurance
• 401(k) & Profit Sharing
• Paid Holidays
• Wellness Benefits
• Paid Vacation & Sick Time

Midwest Bank is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.