Deposit Documentation & Compliance Specialist

United Community Banks Inc.; Northern (KY); Hybrid; USD 32,000 - 45,000; Full time

Job summary

United Community Banks Inc. is seeking a Deposit Operations Customer Service Representative to perform a wide range of duties related to new and updated deposit accounts including DDA, IRA, HSA, and COD products.

The role involves verifying documentation for compliance and supporting branch staff with accurate account setup. The position requires 2 years of college or equivalent experience, 1–2 years in CSR or related field, and a solid understanding of banking regulations.

Qualifications

• 2 years’ College Degree preferred or combination of education and/or work related experience.
• 1-2 years’ experience as a CSR or in a related field preferred.
• Good understanding of bank operations functions, policies, procedures, state / federal laws, and IRA and HSA regulations as related to job role.

Responsibilities

• Receive and service customer phone calls and emails from bank representatives.
• Provide efficient, accurate, and high-quality service while maintaining good customer relations both internally and externally.
• Support bank locations with proper styling of new and updated deposit accounts to include IRAs and HSAs.
• Verify deposit account documentation received from banks is compliant by using CIP policy, account forms, and policies.
• Possess the ability to review authorities from entity agreements and supporting documents.

Skills

CSR experience

Customer service

Bank operations

Education

Two-year college degree preferred

Tools

Microsoft Office

Outlook

Excel

Word

Job description

United Community Banks Inc. is seeking a Deposit Operations Customer Service Representative to perform a wide range of duties related to new and updated deposit accounts including DDA, IRA, HSA, and COD products.

The role involves verifying documentation for compliance and supporting branch staff with accurate account setup. The position requires 2 years of college or equivalent experience, 1–2 years in CSR or related field, and a solid understanding of banking regulations.