Deposit Operations Analyst – IRA & Compliance Focus

Savers-Bank-; Southbridge (MA); On-site; USD 52,000 - 72,000; Full time

Job summary

Savers-Bank- is seeking a Deposit Operations Specialist to support back-office deposit processing, IRA activity, and regulatory compliance. The role covers overdraft handling, item processing, and research requests while ensuring accuracy and policy adherence.

The candidate will work in a detail-oriented environment, supporting risk controls and customer service objectives. Strong knowledge of COCC and MS Office is expected, with the ability to manage multiple priorities under pressure.

Qualifications

• Minimum of 2-3 years' experience in Deposit Operations or related banking functions.
• Working knowledge of deposit related regulations.
• Strong attention to detail and accuracy.
• Ability to work under pressure and meet required processing deadlines.
• Proficiency with Microsoft Office and COCC.
• Excellent communication and problem-solving skills
• Ability to work independently and manage multiple priorities.

Responsibilities

• Oversees all aspects of Platinum Overdraft accounts, including daily report monitoring and documentation for repayment plans.
• Produces monthly reports detailing charge-off accounts and activity.
• Processes returned deposited items and resolves negative balance accounts with staff.
• Handles Levy processing by reviewing legal orders and issuing funds to agencies.
• Performs account research and retrieves statements and check images as needed.
• Maintains security by handling returned mail and dual-control card mail processes.
• Verifies deposits and provides timely responses to customer requests.
• Maintains and updates COCC Insight profiles to avoid duplicates.
• Processes fee reversals and supports HR, Accounting, and Electronic Services requests.
• Oversees IRA account reviews, distributions, and year-end tax reporting; ensures IRA regulatory compliance.
• Keeps up-to-date with IRA regulations and conducts staff training on procedures.
• Tracks regulatory changes affecting IRAs and informs retail staff and customers.
• Participates in audits covering ACH, Item Processing, Wire Transfer and Deposit Compliance.
• Responds to branch and customer inquiries and elevates issues when needed.
• Provides excellent service to internal and external customers.
• Supports interdepartmental process improvements and policy updates.
• Acts as a cross-trained backup for major Deposit Operations functions.
• Performs other assigned duties.

Skills

Attention to detail

Problem-solving

Communication

Independent work

Multitasking

Tools

COCC

Microsoft Office

Job description

Savers-Bank- is seeking a Deposit Operations Specialist to support back-office deposit processing, IRA activity, and regulatory compliance. The role covers overdraft handling, item processing, and research requests while ensuring accuracy and policy adherence.

The candidate will work in a detail-oriented environment, supporting risk controls and customer service objectives. Strong knowledge of COCC and MS Office is expected, with the ability to manage multiple priorities under pressure.