Deposit Compliance & Documentation Specialist

United Community Bank; Blairsville (Indiana County); On-site; USD 32,000 - 45,000; Full time

Job summary

United Community Bank is seeking a customer service specialist to handle calls and emails related to deposit accounts and related products. The role requires accuracy, compliance with policies, and collaboration with branch staff.

The position emphasizes training across Deposit Documentation and Deposit Account Maintenance, with a full-time schedule including some evenings/weekends, and travel up to 5% for training if needed.

Qualifications

• 2 years college degree preferred or equivalent work experience.
• 1-2 years’ CSR experience preferred.
• Solid understanding of bank operations, policies, and IRA/HSA regulations.

Responsibilities

• Receive and service customer calls and emails from bank representatives.
• Provide accurate, high-quality service and maintain customer relations.
• Assist with deposit account onboarding, maintenance, and documentation compliance.
• Support cross-training across Deposit Documentation and Deposit Account Maintenance teams.

Skills

CSR experience

Bank operations

Communication skills

Microsoft Office

Education

2 years college degree

Tools

Microsoft Office

Job description

United Community Bank is seeking a customer service specialist to handle calls and emails related to deposit accounts and related products. The role requires accuracy, compliance with policies, and collaboration with branch staff.

The position emphasizes training across Deposit Documentation and Deposit Account Maintenance, with a full-time schedule including some evenings/weekends, and travel up to 5% for training if needed.