Deployment & Training Specialist — Drive Customer Success

Steelhead Technologies Inc; Brighton (MI); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Health vision dental insurance

Travel opportunities

Job summary

Steelhead Technologies in Brighton, MI is seeking a Deployment Specialist to bridge our cloud ERP with customers’ operations. This full-time, on-site role guides organizations through deployment, delivers hands-on training, and ensures smooth adoption of the Steelhead platform.

You will travel to customer sites across the United States (30-50%), collaborate with internal teams, and pursue continuous improvements in deployment processes.

Qualifications

• Strong communication skills, both written and verbal.
• Ability to thrive in a collaborative, on-site team environment.
• Curiosity is key, we are a customer obsessed organization
• Strong work ethic, coachable, motivated, and resilient—thrives in a fast-paced, customer-facing role.
• Experience in the manufacturing or software industry is a plus but not required.
• Willingness and ability to travel up to 30-50%
• This job requires US work authorization

Responsibilities

• Support the Customer Success Organization (deployment, customer support, and customer outcomes) in all capacities, largely comprising of configuration and training (internal and external) tasks.
• Assist and train customers in their deployment of the Steelhead software.
• Travel to customer locations around the United States to support the Customer Success organization.
• Consistently pursue continuous improvement opportunities in the deployment process, tools, cross functional collaboration, customer training, etc.
• Respond to customer phone calls, text messages, and emails promptly; provide critical knowledge and technical support.
• Build relationships with customer contacts to create advocates of Steelhead. Generate trust and credibility at multiple levels in existing accounts.

Skills

Communication

Teamwork

Curiosity

Work ethic

Industry exp

Travel 30-50%

US work auth

Job description

Steelhead Technologies in Brighton, MI is seeking a Deployment Specialist to bridge our cloud ERP with customers’ operations. This full-time, on-site role guides organizations through deployment, delivers hands-on training, and ensures smooth adoption of the Steelhead platform.

You will travel to customer sites across the United States (30-50%), collaborate with internal teams, and pursue continuous improvements in deployment processes.