Deployment Strategist

Probook; New York (NY); On-site; USD 110,000 - 170,000; Full time

Job summary

Probook is seeking a Deployment Strategist to own the post-sale technical and operational journey for new customers. This project-ownership role ensures milestones and go-live dates are met, bridging the gap between sales handoff and implementation success.

You will coordinate cross-functional tasks, scope deployments, and drive customer outcomes, balancing technical delivery with customer satisfaction within Probook’s AI Operating System for home services.

Responsibilities

• Own deployment milestones and go-live dates for new customers.

Job description

About Probook

Probook is the AI Operating System for the home services industry, transforming how plumbing, HVAC, and electrical businesses operate.

Probook is the AI Operating System for the home services industry, transforming how plumbing, HVAC, and electrical businesses operate. Our impact is real. Dispatching the right technician to the right job can mean the difference between a $300 "band-aid" fix and a $20,000 system replacement. By automating previously high-touch workflows around-the-clock, Probook ensures a consistent customer experience without the need for 24/7 live staffing. We unify our customers' processes into a single, scalable platform, giving businesses one place to run their entire dispatch operation.

THE OPPORTUNITY

The Deployment Strategist owns the post-sale technical and operational journey for new customers. This is a project-ownership role: you are responsible for hitting deployment milestones and go-live dates, not just holding a relationship. You sit between the sales handoff and