Deployment Specialists

Heron Data; New York (NY); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation, including equity

Full-time, in-person work

Health, dental, and vision benefits

401K with uncapped PTO

Job summary

Heron Data, based in New York, is seeking a Deployment Specialist to lead customer trials and deployments. You will support onboarding and resolve live issues while collaborating with engineering teams.

This hands-on role requires operational expertise, technical skills, and a problem-solving mindset. Competitive compensation and benefits are offered in a fast-paced, high-growth environment.

Qualifications

• Experience in deploying software for customers.
• Ability to manage customer trials and deployments.
• Technical inclination and problem-solving skills.

Responsibilities

• Manage and run customer trials.
• Coordinate and implement customer deployments.
• Refine internal workflows and tools.

Skills

Operations generalist

Technical customer operations

Problem-solving

Communication

Education

Experience in startups or professional services

Job description

Deployment Specialists

We are seeking high-output, technically-minded problem solvers to lead customer trials and deployments. You’ll be on the front lines of onboarding customers and ensuring they have a smooth go-live experience. If you're dependable, detail-oriented, and thrive in fast-paced environments, we’d love to hear from you!

The Opportunity

From day one, you’ll be hands-on: supporting new customer onboarding, resolving live issues, and collaborating closely with engineering to improve our platform.

You’ll become a key member of our small NYC team, working directly with founders, engineers, and customers. If a process is broken, unclear, or missing entirely - you’ll help fix it.

As we grow, there will be opportunities to take on broader responsibilities across product, customer success, and internal operations. If you’re someone who thrives in a fast-moving environment and loves making things work better - especially in a customer-facing context - this is the role for you.

What You’ll Do

This is a hands-on, customer-facing role focused on running and improving core processes. Examples of what you might do:

• Run successful trials: manage and run trials for prospects, including defining success criteria, managing the trial process so those criteria are met and converting trials to paying customers.
• Deploy new customers: coordinate and implement deployments, including defining and detailing customer requirements, configuring our product to meet those needs, then testing and validating as required to get our customers live.
• Improve our operations: help us run a tighter ship by refining our tools and internal workflows.
• Shape the product: surface recurring issues or feature gaps to inform what we build.

What We’re Looking For

We expect that strong candidates will have the following experience:

• Operations generalists with technical and/or customer-facing experience in startups or professional services/ consulting - you’ve built a strong skillset and now want to dive into deploying software for customers
• Support engineers or technical customer operations professionals - you are used to fixing customers’ biggest and most urgent issues and this is your opportunity to take even more ownership of customer relationships and a product
• Technical product managers who are now looking to move into a more hands-on and technical role, where you’ll be working directly with users and our product - not just steering things behind the scenes

Regardless of specific background, our ideal hire will be:

• Highly productive: You get a lot done and thrive in fast-paced, high-output environments. You take pride in making problems disappear.
• Technically inclined: You’re not an engineer, but you’re confident working with data, understanding technical systems, and digging into details.
• A natural problem-solver: You’re resourceful and persistent. When something’s broken, you roll up your sleeves and figure it out.
• Detail-oriented and dependable: You catch issues others might miss and can be trusted to follow through with minimal oversight.
• A clear communicator: You explain things clearly and concisely, whether to a customer or a teammate.

Above all else, we value people who want to make an impact in their work. Here are some of the behaviors that we expect of all Herons:

• Scrappy and creative: when faced with an obstacle, you will either overcome it by pure determination (i.e., by hand), or find an unconventional approach or ‘hack’ to navigate it.
• Persistent: you may not always find the right answer or person immediately, but you're motivated to keep on trying until you do so. You’ll go the extra mile - including Flying to Gainesville - if that’s what it takes.
• Pilot not passenger: at a fast-growing company like Heron we need people who jump on opportunities unprompted and drive them to a great outcome, rather than folks who wait to be told what to do.
• Excited to work in a fast-paced, high-growth, team-based environment: we aim to move quickly and decisively, but together. You’ll be a great team player and do what it takes for the team to succeed.

What You Can Expect as a Heron

• Competitive compensation, including equity
• Full-time, and in-person in our NYC office, with occasional travel to customers (across the country)
• Your choice of top-of-the-line equipment to fit out your desk in our office
• Competitive benefits package: health, dental, vision with partial coverage for dependents; 401K; uncapped PTO; parental leave
• Free mental health support via Spill - on-demand access to therapy
• Weekly company lunches (always inclusive and vegan-friendly - especially if you like Vietnamese food!)
• Applicants from any background and gender are welcome and we have a zero tolerance policy on discrimination

About the interview

• Initial screen (20 minutes) - conversation to discuss what you're looking for, what Heron offers, and to see if there's a good fit.
• Take-home challenge and review (~3 hours in total) - a task which represents the work we would expect from you, followed by a review of the work with members of our team.
• Team interviews (2-3 hours in total) - mix of technical and behavioral conversations with Heron teammates and founders. You'll get a feel for the people you'll work with and how we approach problems, and we'll get to know how you collaborate, communicate, and think.
• References - 2 references from people you've worked with who can speak to your impact, working style, and contributions in a professional setting.

About Heron Data

We are Heron Data, a Series A stage company based in New York and London.

• At Heron, we use the latest advances in AI and LLMs to automate document processing. Our software handles emails, analyzes attachments, and takes actions like updating CRMs or requesting more info to execute workflows end-to-end for our customers. We serve a range of businesses including some of the world’s largest fintechs, banks and other specialty finance companies, commercial insurers, and more.
• Our largest product automates underwriting for small business lenders and other specialty finance companies. We eliminate cumbersome manual processes and enable our customers to provide their services with much greater speed, precision, and fairness.
• We are a rapidly growing company with over 150 customers in financial services and beyond who trust us to be embedded in critical processes - without us, their businesses stop. We analyze tens of thousands of documents a day, including over 20 million individual bank transactions daily for our customers. We continue to grow into more segments and workflows: further into lending, banking, insurance. And we think there's much more we can do!
• We are a lean, scrappy and committed team with a flat structure and collaborative culture. Our team brings together a wealth of experience from great tech companies including Facebook, Spotify, Revolut and many other startups from around the world.
• With team members from five different continents, we embrace multiculturalism and diversity. From company events to everyday interactions, we make sure everyone feels welcome and accommodate all cultural and dietary requirements.
• Since our launch in September 2020, at the end of the S20 batch, we've experienced a lot of growth! Today, we serve over 150 customers and have over $10M in ARR. Read more about our mission here