Deployment Specialist - Travel-Ready Customer Success

Steelhead Technologies; Brighton (MI); On-site; USD 55,000 - 65,000; Full time

Job summary

Steelhead Technologies in Brighton, MI is seeking a Deployment Specialist to bridge our cloud ERP with customers, guiding deployment, delivering hands-on training, and ensuring smooth adoption of the Steelhead platform. You will travel to client sites across the United States, collaborate with sales, product, and customer success teams, and drive continuous improvement in deployment processes.

This full-time on-site role offers competitive pay and benefits, with opportunities to grow in a

Qualifications

• Strong communication skills, both written and verbal.
• Ability to thrive in a collaborative, on-site team environment.
• Curiosity is key, we are a customer obsessed organization.

Responsibilities

• Support the Customer Success Organization (deployment, customer support, and customer outcomes) in all capacities, largely comprising of configuration and training (internal and external) tasks.
• Assist and train customers in their deployment of the Steelhead software.
• Travel to customer locations around the United States to support the Customer Success organization.
• Consistently pursue continuous improvement opportunities in the deployment process, tools, cross functional collaboration, customer training, etc.
• Respond to customer phone calls, text messages, and emails promptly; provide critical knowledge and technical support.
• Build relationships with customer contacts to create advocates of Steelhead. Generate trust and credibility at multiple levels in existing accounts.

Skills

Strong communication

Collaborative on-site

Customer-focused

Willingness to travel

Job description

Steelhead Technologies in Brighton, MI is seeking a Deployment Specialist to bridge our cloud ERP with customers, guiding deployment, delivering hands-on training, and ensuring smooth adoption of the Steelhead platform. You will travel to client sites across the United States, collaborate with sales, product, and customer success teams, and drive continuous improvement in deployment processes.

This full-time on-site role offers competitive pay and benefits, with opportunities to grow in a