Deployment Specialist

Dunhill Professional Search & Government Solutions; Great Falls Crossing (VA); On-site; USD 104,000 - 166,000; Full time

Job summary

An established industry player is seeking a Senior Technical Recruiter with expertise in Federal IT Recruiting. This dynamic role involves substantial travel and interaction with diverse clientele, making it ideal for a Desktop Support Technician eager to expand their experience. You'll be responsible for executing workstation and printer installations, planning complex changes, and resolving critical incidents. Join a forward-thinking company that values proactive problem-solving and offers a collaborative environment where your contributions can make a significant impact on the efficiency of IT operations.

Benefits

Medical Insurance

Vision Insurance

401(k) Plan

Qualifications

• 1-2+ years' experience as a Desktop Support Technician.
• Ability to analyze and resolve complex system problems.
• Experience with deploying workstations in office spaces.

Responsibilities

• Plans and implements complex changes on production systems.
• Resolves escalated incidents affecting production systems.
• Deploys complex system build outs and leads backup strategies.

Skills

Desktop Support

IT Systems Implementation

Troubleshooting

Customer Service

Network Cabling

Microsoft Operating Systems

Cloud Infrastructure

Communication Skills

Education

Associate's Degree in Information Technology

Bachelor's Degree in Computer Science

Tools

Microsoft Windows

Microsoft Office365

SharePoint

Microsoft Teams

Job description

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Senior Technical Recruiter | Expertise in Federal IT Recruiting

Deployment Specialist

75-100% Travel based out of Reston, VA

TS/SCI Required

We are looking for someone who loves to be on the go and interact with many different types of people. This is a great role for a Desktop Support Technician to get experience with several different types of systems!

The Deployment Specialist is a member of the Site Deployment workstream, responsible for the execution of workstation and printer installations.

Job Duties and Responsibilities

• Plans and implements complex changes on production systems.
• Analyzes and assesses the impact and risk of complex risk changes on production systems.
• Resolves escalated Level 1/2 incidents affecting the operation/availability of production systems, through troubleshooting and implementing the most complex fixes.
• Conducts trend analysis with a focus on proactive identification of events/issues that threaten performance and a consistent and timely resolution and documentation.
• Deploys complex system build outs and leads backup strategies.
• Installs, configures, patches and maintains appropriate technologies (e.g. servers/databases/network/ storage/software solutions).
• Analyzes system performance indicators and recommends improvement actions.
• Monitors vendors' release notes and plans necessary upgrades and patches as required.
• Creates and reviews technical system recovery plans.
• Coaches less experienced staff in the supported products and best practice for production support.
• Performs major upgrades of systems and associated products/software solutions.
• Acts as a technical lead for one or more client services.

Minimum Qualifications

• Associates Degree or equivalent relevant experience; Bachelor’s Degree in Information Technology, Computer Science or a related field preferred.
• 1-2+ years' experience as a Desktop Support Technician providing support for the implementation and maintenance of IT systems including day-to-day operations, monitoring and problem resolution

Clearance Requirement

• Active TS/SCI
• Security + Certification

Job Specific Skills

• Experience with cross connecting LAN cabling in wiring closets and at desktops in an orderly manner.
• Experience with deploying workstations in office spaces where working under desks to route and connect cables is necessary
• Experience with customer service as it relates to deploying workstations in occupied office spaces.
• Experience configuring the workstation BIOS.
• Understanding of network cable types cat 5, cat 6 (copper) and optical cable types LC, SC
• Understanding of workstation video and USB connector types and converters
• Understanding of TEMPEST guidelines as they apply to desktop systems.
• Ability to execute work with precision in time sensitive outage scenarios.
• Effectively communicate status changes to impact
• Detail-oriented.
• Ability to multi-task
• Flexible schedule to support requirements as assigned.
• Strong organizational skills

Other Job Specific Skills

• Strong knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams.
• Applies standard methodology, techniques, procedures and criteria.
• Ability to analyze, troubleshoot and resolve complex system hardware, software or networking related problems.
• Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees.
• Experience with cloud infrastructure, digital workspace, and storage technology.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting, IT System Training and Support, and IT System Installation and Disposal

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Medical insurance

Vision insurance

401(k)

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