Deployment Engineer, Enterprise AI Security

Harmonic Security; United States; Híbrido; USD 190.000 - 210.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401k pension plan

Generous PTO

Flexible hybrid work

Meaningful equity

Descripción de la vacante

Harmonic Security is an AI-first security company focused on safe, scalable AI adoption. We seek a Deployment Engineer to onboard customers and resolve complex deployment issues, delivering an excellent customer experience.

You will work hands-on across Windows, Linux, and macOS, collaborating with Customer Success and Solutions Architecture to feed insights into the roadmap while building internal guides and documentation for repeatable success.

Formación

• Hands‑on experience deploying and supporting enterprise security or endpoint products in customer environments.
• Familiarity with MDM platforms (Intune, Jamf or similar), browser extension rollout, SSO/identity configuration and network or endpoint setup.
• You are happy working in a multi-OS environment (Windows, Linux, macOS).
• A track record of strong customer‑facing communication, the kind where you coordinate through an issue, gather the right evidence, and close it cleanly.
• Operational discipline: you turn one‑off fixes into tracked, documented process so nobody has to firefight the same problem twice.
• Some ability to read or write code is a bonus, but the core of this role is technical troubleshooting and customer excellence, not shipping features.

Responsabilidades

• When something breaks, you pull the logs, HAR files and configs, write a clean root cause analysis, and hand engineering a sharp escalation.
• Provide technical support during onboarding, acting as a trusted technical enablement partner to our customers.
• You find opportunities to continuously improve and strengthen the deployment experience for our customers.
• You will maintain internal guides and customer-facing documentation.
• Beyond deployment support, you feed field findings into the product roadmap and partner with Customer Success, Solutions Architecture, QA and beyond to give our customers a first class experience.

Conocimientos

Enterprise security experience

MDM platforms (Intune/Jamf)

Cross-OS support

Customer-facing communication

Operational discipline

Basic coding

Herramientas

Intune

Jamf

SSO

Descripción del empleo

Harmonic Security is an AI-first security company focused on safe, scalable AI adoption. We seek a Deployment Engineer to onboard customers and resolve complex deployment issues, delivering an excellent customer experience.

You will work hands-on across Windows, Linux, and macOS, collaborating with Customer Success and Solutions Architecture to feed insights into the roadmap while building internal guides and documentation for repeatable success.