Deployment Engineer

Pickle Robot Company; Fort Worth (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

A robotics and automation firm is seeking a Deployment Engineer in the Dallas, TX area. You will deploy solutions in logistics warehouses and work closely with clients and engineering teams. Ideal candidates should have strong technical skills, excellent communication, and the ability to travel significant amounts for on-site deployment. Fluency in Spanish is a plus. This is a full-time position requiring problem-solving and customer interaction skills.

Qualifications

• Analytical, technical and problem solving skills applicable to real world solutions.
• Ability to cope with fluctuating workloads and high stress situations.
• Excellent written and oral communication skills.

Responsibilities

• Deploy and install automation solutions in logistics warehouses.
• Support product testing and launch working with product teams.
• Write documentation on product operating and testing procedures.
• Provide on-call technical support post-deployment.
• Conduct on-site integration and test activities at customer sites.

Skills

Analytical problem solving

Organization and time management

Linux and Python proficiency

Basic mechanical and electrical repair

Network understanding

Automation scripting

Debug output reading

Excellent communication skills

Spanish language proficiency

Education

Undergraduate degree in Engineering or equivalent experience

Tools

Git

Cloud technologies

Job description

Overview

As a deployment engineer, you are the tip of the spear. You will lead the implementation of our robots in logistics warehouses. You will need to be a fast learner & independent thinker who can work with our engineering and go-to-market teams to make our customers happy and successful. You naturally build alliances and can seamlessly integrate with other people: the customer will see you as a trusted teammate, and the engineering and development teams will view your input as the “Ground Truth”. The ideal candidate will be able to grow with the company and take on additional leadership roles over time. You will have a variety of responsibilities across physical deployment and integration, customer support, and new product development and launch. This is an exciting opportunity to have a real impact on the development of our fast-growing fleet of robots deployed in logistics warehouses across the United States. Fluency in Spanish is a big plus as it helps us interact with some of our warehouse associate stakeholders.

Responsibilities

• Deploy and install automation solutions, including industrial robot arms, software, and auxiliary hardware
• Support product testing and launch by working with product management and engineering teams on understanding customer needs, developing test instrumentation, executing testing, and analyzing results
• Write documentation on product operating and testing procedures
• Support manufacturing and engineering design with Design for Deployment and Design for Reliability feedback and data analysis from the field
• Provide on-call technical support to customers post-deployment
• Conduct on-site integration and test activities and evaluate post go-live performance metrics
• Introduce and walk through new features with customers directly for timely feedback to software and hardware teams at Pickle HQ for iterative, responsive product development
• Be the primary field point of contact for customers. Be ready and willing to do whatever it takes to keep customers happy and build trust with them in their own native processes, so they see Pickle as valued fellow team member and not just a contractor
• Help facilitate not only engineering interactions but also support sales and marketing efforts as the front-facing Pickle point of contact to customers while on-site
• Execute field retrofits. Work with the mechanical, electrical, and software engineers on troubleshooting field issues

Position Requirements

• Analytical, technical and problem solving skills that can be applied to real world solutions
• Organization and time management skills. Ability to cope with fluctuating workloads and high stress situations
• Familiarity with Linux, python, and git based version control. Experience with cloud based technologies and databases is a plus
• Basic mechanical and electrical repair skills. Are you a tinkerer?
• General understanding of network topologies such as VPNs, firewalls, and routers
• Ability to write tools and scripts to automate repetitive tasks
• Experience reading debug output and recording logs and information on software bugs
• Undergraduate-level understanding of engineering physics and design principles, gained via an undergraduate degree or equivalent real world experience (having both is nice, but either one can suffice)
• Experience in services or deployment engineering positions is a plus
• Excellent written and oral communication skills, can effectively run a meeting and summarize the results for a wider audience
• Spanish language proficiency is extremely valuable

Travel

• Position requires significant travel (50%-70%) to customer sites in North America
• Travel will require up to 2 weeks at a time located on-site at customer warehouse
• Occasional travel will be required as part of On-Call technical support duties when not deploying technology with a new customer

Location

• Company headquarters are located in Cambridge, MA. We are looking to hire staff based in the Dallas, TX area to service our DFW-based clients as well as others scattered across North America.

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Information Technology

Industries

• Transportation, Logistics, Supply Chain and Storage