Deployment Engineer

Pickle Robot Company; Los Angeles (CA); Hybrid; USD 80,000 - 120,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Unlimited vacation

401(k) contributions of 5%

Budget for peripherals and travel supplies

Job summary

A robotics startup is seeking a deployment engineer to lead the implementation of robots in logistics warehouses across North America. This role involves building strong customer relationships, supporting product testing, and providing technical support post-deployment. Ideal candidates will have analytical and technical skills, with proficiency in Linux and Python. Spanish language skills are a plus. This position offers competitive compensation, travel opportunities, and generous benefits.

Qualifications

• Experience in services or deployment engineering positions is a plus.
• Ability to cope with fluctuating workloads and high-stress situations.
• Experience reading debug output and recording logs on software bugs.

Responsibilities

• Lead the implementation of robots in logistics warehouses.
• Write documentation on product operating and testing procedures.
• Provide on-call technical support to customers post-deployment.
• Introduce and walk through new features with customers for feedback.

Skills

Analytical skills

Technical problem-solving

Organization skills

Linux proficiency

Python programming

Git-based version control

Mechanical repair skills

Electrical repair skills

Communication skills

Spanish proficiency

Education

Undergraduate degree in engineering or equivalent experience

Tools

Cloud technologies

Databases

Job description

As a deployment engineer, you are the tip of the spear. You will lead the implementation of our robots in logistics warehouses, working closely with engineering and go‑to‑market teams to make our customers happy and successful. You naturally build alliances and seamlessly integrate with other people: the customer will see you as a trusted teammate, and the engineering and development teams will view your input as the “Ground Truth”. The ideal candidate will be able to grow with the company and take on additional leadership roles over time. You will have a variety of responsibilities across physical deployment and integration, customer support, and new product development and launch. This is an exciting opportunity to have a real impact on the development of our fast‑growing fleet of robots deployed in logistics warehouses across the United States. Fluency in Spanish is a big plus as it helps us interact with some of our warehouse associate stakeholders.

Key Activities

• Deploy and install automation solutions, including industrial robot arms, software, and auxiliary hardware
• Support product testing and launch by working with product management and engineering teams to understand customer needs, develop test instrumentation, execute testing, and analyze results
• Write documentation on product operating and testing procedures
• Support manufacturing and engineering design with Design for Deployment and Design for Reliability feedback and data analysis from the field
• Provide on‑call technical support to customers post‑deployment
• Conduct on‑site integration and test activities and evaluate post‑go‑live performance metrics
• Introduce and walk through new features with customers directly for timely feedback to software and hardware teams at Pickle HQ for iterative, responsive product development
• Be the primary field point of contact for customers, building trust so Pickle is seen as a valued teammate rather than a contractor
• Help facilitate engineering interactions and support sales and marketing efforts as the front‑facing Pickle point of contact while on‑site
• Execute field retrofits; work with mechanical, electrical, and software engineers on troubleshooting field issues

Position Requirements

• Analytical, technical and problem‑solving skills that can be applied to real‑world solutions
• Organization and time‑management skills; ability to cope with fluctuating workloads and high‑stress situations
• Familiarity with Linux, Python, and Git‑based version control; experience with cloud‑based technologies and databases is a plus
• Basic mechanical and electrical repair skills; tinkerer mindset
• General understanding of network topologies such as VPNs, firewalls, and routers
• Ability to write tools and scripts to automate repetitive tasks
• Experience reading debug output and recording logs and information on software bugs
• Undergraduate‑level understanding of engineering physics and design principles, gained via an undergraduate degree or equivalent real‑world experience (having both is nice, but either one can suffice)
• Experience in services or deployment engineering positions is a plus
• Excellent written and oral communication skills; can effectively run a meeting and summarize results for a wider audience
• Spanish language proficiency is extremely valuable

Why You Belong at Pickle

Want to get in on the ground floor of a fast‑growing, VC‑backed robotics company? Join Pickle Robot! We build systems that companies and their teams love. Pickle robots unload trucks. Every day, millions of trucks and containers are loaded and unloaded, often requiring manual labor—tough, dirty, dangerous, and hard to staff. Pickle automates this process using AI, machine learning, and robotics to deliver reliable products. Our Unload Systems work with teams on loading docks to make the job safer, faster, and more efficient.

Benefits

Pickle provides best‑in‑class benefits including health, dental, and vision insurance; unlimited vacation, along with all federal and state holidays; 401(k) contributions of 5% your salary; budget for peripherals, travel supplies, and other items to make your working life more fun, comfortable, and productive.

Compensation

Annual salary and equity commensurate with experience. Employee benefits include health, dental, and vision insurance; unlimited vacation, along with all federal and state holidays; 401(k) contributions of 5% your salary; budget for peripherals, travel supplies, and other items to make your working life more fun, comfortable, and productive.

Location

Company headquarters are located in Cambridge, MA. Customer sites are scattered across North America. We are hiring talented people for this role in multiple locations such as Boston, Los Angeles, Dallas‑Fort Worth, Charlotte, and Atlanta.

Travel

Position requires significant travel (50%-70%) to customer sites in North America, including up to 2 weeks at a time located on‑site at a customer warehouse. Occasional travel may be required as part of on‑call technical support duties when not deploying technology with a new customer.

Hiring Process

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.