Deployment Engineer

Ultra; New York, Northern (NY, KY); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Ultra in New York City is seeking a Deployment Engineer to lead robotic deployments from floor to production. You will travel to diverse customer sites across the US to install, upgrade, and troubleshoot robots, and train staff to maximize value.

You will voice customer needs to our product, software and ML teams, and contribute to assembly and testing at HQ. A high-autonomy, fast-moving environment awaits.

Qualifications

• Ability to travel up to 3–4 weeks per month to customer sites.
• Strong engineering foundation with comfort working with customers.
• Proactive, fast-paced, and self-motivated with high autonomy.
• Experience building and troubleshooting robotic/mechanical systems is a plus.

Responsibilities

• Travel to customer sites to install, upgrade, and troubleshoot robots.
• Train and support customers' employees to maximize robot use.
• Bring the voice of the customer to product/software/ML teams.
• Assist with robot design, components selection, assembly, and testing at HQ.
• Provide remote customer service via Slack, text, or phone; monitor performance and triage issues.

Skills

Field deployment experience

Customer training

Team collaboration

Troubleshooting

Tools

CAD/CAM

CNC machining

Electrical assembly

VR headsets

Job description

Overview

We're seeking a Deployment Engineer to join our NYC-based team, and help us scale our growing fleet of robot deployments. You'll take a site from an empty floor to a fully commissioned, production-ready robot, and set the standard for deployments that follow. We're an early stage company moving very fast in a rapidly growing space, and we welcome people from any background as long as you're excited to join our mission, drive immediate impact, and create a future where automation is accessible to all.

Who You Are

• You have a strong foundation in engineering, but also enjoy working closely with others. You'll be responsible for working with our customers to get the most out of our robots, and you are excited about using your technical knowledge to empower them.
• You bring an extreme sense of urgency to your work - you move quickly and decisively to get things done, and you are always trying to think one step ahead.
• You wont be shying away from frequent travel to customer sites, up to 3 or 4 weeks a month to various locations across the US may be required when we are in a deployment sprint.
• You have the knack for understanding how complex mechanical and electrical systems work. Typically you like putting things together “without the manual”.
• You know how to surprise and delight customers by building strong relationships in every interaction and properly setting + overdelivering on expectations.
• You thrive in a high-trust, high-autonomy environment. You don’t need to be micromanaged on what the top priorities are at any given moment.

What You’ll Do

• Travel to our customer sites to:
  • Install, upgrade, and troubleshoot our robots in the field.
  • Train and support our customers’ employees to get the most out of our robots.
• Use your extensive knowledge from the field to bring the voice of the customer to our product, software and ML teams as they design and build our robots and software.
• When at HQ, help build our actual robots, from being a part of the design and component selection process, to assembly and testing before we deploy.
• Provide outstanding remote customer service in slack, text, or over the phone - monitor robot performance and triage issues proactively as they come up.

Bonus Skills

• Experience with CAD/CAM, manufacturing methods including 3D Printing, CNC machining, and electrical assembly.
• Computer assembly, administration, and networking
• Familiar and comfortable with VR headsets
• Experience building and troubleshooting robotic and mechanical systems