Deployed Support Specialist - 174855

ZP Group; Quantico (VA); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Full benefits package

PTO

401K

Tuition reimbursement

Job summary

Zachary Piper Solutions is seeking a Deployed Support Specialist to provide VIP technical support and serve as the primary on-site resource for hardware and software deployment across a DoD network at Quantico, VA.

The role requires 3+ years in desktop or deployment support, experience with imaging and end-user devices, and active Secret Clearance with IAT II certification; you will coordinate with enterprise IT teams to ensure reliable operations.

Qualifications

• 3+ years in desktop, deployment, or help desk support.
• Experience with hardware deployment, software installation, system imaging, and end-user devices.
• Strong troubleshooting, customer service, communication, and problem-solving skills.
• Active Secret Clearance and IAT II certification required.

Responsibilities

• Provide VIP technical support for end users across an enterprise network.
• Deploy, configure, troubleshoot, and maintain computer hardware, software, and peripherals.
• Serve as the primary on-site resource for technology deployment initiatives and end-user support.
• Diagnose and resolve technical issues related to operating systems, applications, and network connectivity.
• Coordinate with enterprise IT teams to ensure successful rollout of hardware and software solutions.

Skills

VIP support

Desktop support

Deployment experience

Imaging

End-user devices

Troubleshooting

Customer service

Communication

Problem-solving

Secret clearance

IAT II Certification

Job description

Zachary Piper Solutions is seeking a Deployed Support Specialist to support a company focused on enterprise IT operations and end-user technology services within a large-scale Department of Defense network environment. This position is on-site in Quantico, VA. The Deployed Support Specialist will provide VIP technical support and serve as the primary point of contact for hardware and software deployment activities across the enterprise network. Join a mission-critical team responsible for ensuring deployed personnel have reliable technology support wherever operations require.

Responsibilities for the Deployed Support Specialist include:

• Provide white-glove/VIP technical support for end users across an enterprise network environment
• Deploy, configure, troubleshoot, and maintain computer hardware, software, and peripheral devices
• Serve as the primary on-site resource for technology deployment initiatives and end-user support
• Diagnose and resolve technical issues related to operating systems, applications, and network connectivity
• Coordinate with enterprise IT teams to ensure successful rollout of hardware and software solutions

Required Qualifications for the Deployed Support Specialist include:

• 3+ years of experience providing desktop support, deployment support, or help desk services
• Experience with hardware deployment, software installation, system imaging, and end-user device support
• Strong troubleshooting, customer service, communication, and problem-solving skills
• Active Secret Clearance
• Active IAT II Certification (Securit+ or CySa+)

Compensation for the Deployed Support Specialist includes:

• Salary Range: $65,000 - $70,000 depending on experience
• Full Benefits Package: PTO, Paid Holidays, Medical, Dental, Vision, 401K, Tuition Reimbursement, Sick leave as required by law

#LI-MZ1 #LI-ONSITE

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