Deployed Support Specialist - 174855

Piper Companies; Quantico (VA); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

PTO & Holidays

Medical, Dental, Vision

401K + Tuition Reimbursement

Job summary

Zachary Piper Solutions is seeking a Deployed Support Specialist to support enterprise IT operations and end-user technology services within a large-scale DoD network environment. This on-site role is based in Quantico, VA, and focuses on providing VIP technical support and serving as the prime on-site resource for hardware and software deployment across the enterprise network.

The role requires 3+ years of desktop/support experience, hands-on hardware deployment, system imaging, software

Qualifications

• 3+ years of experience in desktop/support or help desk roles.
• Experience with hardware deployment, software installation, system imaging, and end-user device support.
• Strong troubleshooting, customer service, communication and problem-solving skills.
• Active Secret Clearance.
• Active IAT II Certification (SecurIT+ or CySa+).

Responsibilities

• Provide white-glove/VIP technical support for end users across an enterprise network.
• Deploy, configure, troubleshoot, and maintain computer hardware, software, and peripheral devices.
• Serve as the primary on-site resource for technology deployment initiatives and end-user support.
• Diagnose and resolve technical issues related to operating systems, applications, and network connectivity.
• Coordinate with enterprise IT teams to ensure successful rollout of hardware and software solutions.

Skills

Desktop support

Deployment support

Help desk

Troubleshooting

Customer service

Communication

Problem-solving

Tools

System imaging

Software installation

Hardware deployment

End-user device support

Job description

Zachary Piper Solutions is seeking a Deployed Support Specialist to support a company focused on enterprise IT operations and end-user technology services within a large-scale Department of Defense network environment. This position is on-site in Quantico, VA. The Deployed Support Specialist will provide VIP technical support and serve as the primary point of contact for hardware and software deployment activities across the enterprise network. Join a mission-critical team responsible for ensuring deployed personnel have reliable technology support wherever operations require.

Responsibilities for the Deployed Support Specialist include:

• Provide white-glove/VIP technical support for end users across an enterprise network environment


• Deploy, configure, troubleshoot, and maintain computer hardware, software, and peripheral devices


• Serve as the primary on-site resource for technology deployment initiatives and end-user support


• Diagnose and resolve technical issues related to operating systems, applications, and network connectivity


• Coordinate with enterprise IT teams to ensure successful rollout of hardware and software solutions

Required Qualifications for the Deployed Support Specialist include:

• 3+ years of experience providing desktop support, deployment support, or help desk services


• Experience with hardware deployment, software installation, system imaging, and end-user device support


• Strong troubleshooting, customer service, communication, and problem-solving skills


• Active Secret Clearance


• Active IAT II Certification (Securit+ or CySa+)

Compensation for the Deployed Support Specialist includes:

• Salary Range: $65,000 - $70,000 depending on experience


• Full Benefits Package: PTO, Paid Holidays, Medical, Dental, Vision, 401K, Tuition Reimbursement, Sick leave as required by law