Department Support - Foundation

The Chronicle Of Higher Education, Inc.; Bailey (MI); On-site; USD 26,491 - 28,957; Full time

Job summary

Muskegon Community College is seeking a full-time donor services administrator to process donations, issue receipts, and maintain donor data with strict confidentiality. You will support fundraising activities, generate reports, and coordinate communications with constituents.

Responsibilities include managing gift acknowledgements, ensuring data integrity, and producing financial reports in line with charity guidelines.

Qualifications

• Associate’s Degree or five (5) years’ experience in similar or related work experience.
• Advanced working knowledge of Customer Relations Management (CRM) programs or similar fundraising software preferred. Proficiency with Boomerang preferred.
• Proven success as an administrative assistant with a strict adherence to professional ethical standards and confidentiality.
• Understanding of fund development and/or experience in fund development preferred.

Responsibilities

• Maintain constituent database; document all constituent activities and contacts, update daily as needed and prepare queries/reports as needed to direct fundraising, scholarship management, donor research, and other projects.
• Receive, record, and issue receipts for all incoming funds and balance receipts to accounting records.
• Accurately and efficiently complete all financial transactions, cash handling, and other processing functions while following procedures.
• Manage gift acknowledgement process, including data entry, reports, and merging thank you letters.
• Reconcile database with accounting, produce financial reports and monitor compliance with BBB Charitable Giving Guidelines and other nonprofit reporting agencies.

Skills

Communication

Confidentiality

Detail oriented

Multitasking

Team player

English proficiency

Education

Associate degree

Tools

CRM software

Boomerang

Job description

Muskegon Community College

Muskegon Community College is a center for lifelong learning thathelps people attain their educational goals by offering programsthat respond to individual, community, and global needs. MCC is anassociate degree-granting institution of higher education and anapplied technology leader for high-tech, hands-on training.

General Description:

Responsible for processing donations, sending acknowledgements,producing reports, donor briefings; maintaining data integrity andsecurity of constituent information, relationship management in thedatabase, follow and adhere to guidelines to ensure data hygieneand consistency; handle constituent communications; assist withfundraising activities, provide administrative support whilemaintaining a professional, well-organized, and friendlyenvironment for constituencies.

APPLICATION DEADLINE

Thursday, August 13th 2026

Status

Full-Time 40 hours/52 weeks

Pay

$19.23-$21.02 per hour depending on experience

Hours

Monday-Thursday 8AM-5:30PM, Friday 8AM-12PM

Occasional Evening and Weekends (Schedule agreed upon withsupervisor)

RequiredSkills

Qualifications: Knowledge, Skills & Abilities:

1. Associate’s Degree or five (5) years’ experience in similar orrelated work experience.
2. Advanced working knowledge of Customer Relations Management(CRM) programs or similar fundraising software preferred.Proficiency with Boomerang preferred.
3. Proven success as an administrative assistant with a strictadherence to professional ethical standards andconfidentiality.
4. Understanding of fund development and/or experience in funddevelopment preferred.
5. Demonstrated flexibility and resourcefulness withorganizational ability, attention to detail, and soliddecision-making skills.
6. Demonstrated ability to work as part of a successful team whileaccomplishing tasks and assignments without assistance.
7. Ability to establish and maintain effective interpersonal andworking relationships with students, staff, donors, and outsideconstituents.
8. Demonstrated ability to relate to people of all ages, races,and social-economic backgrounds.
9. Able to work quickly and accurately with confidentialinformation and while handling cash and other transactions.
10. High proficiency in demonstration of office technology,software, & equipment. Ability and willingness to upgradeskills including technology or process changes.
11. Basic understanding of finance and ability to reconciledatabase input to general ledger transactions.
12. Demonstrated excellence in both oral and written communicationwith proven abilities to produce professional correspondence fordonors and other constituents.
13. Ability to maintain priorities and follow direction whilebalancing multiple projects.
14. Assist in event planning and execution.
15. Available to work occasional evenings or weekends.
16. Demonstrated use of tact, judgment and discretion and theability to maintain confidentiality.
17. Highly motivated and solution oriented with a high degree ofintegrity, ethics and dedication to the mission of theCollege.
18. Ability to mentor, coach and work with student workers/internswhile setting a good example by demonstrating professionalworkplace behavior and work ethics.
19. Requires prolonged sitting or standing, keyboarding and work oncomputer (hand/eye strain), speaking in English via phone or inperson.

Essential Functions:

1. Maintain constituent database; document all constituentactivities and contacts, update daily as needed and preparequeries/reports as needed to direct fundraising, scholarshipmanagement, donor research, and other projects.
2. Receive, record, and issue receipts for all incoming funds andbalance receipts to accounting records. Count and reconcile cashreceipts and prepare bank statements.
3. Accurately and efficiently complete all financial transactions,cash handling, and other processing functions while followingprocedures.
4. Manage gift acknowledgement process, including data entry,reports, and merging thank you letters.
5. Reconcile database with accounting, produce financial reportsand monitor compliance with BBB Charitable Giving Guidelines andother nonprofit reporting agencies.
6. Monitor pledge receivables and follow up on past due pledges asdirected.
7. Generate profiles, statements and other reports for boardmembers, staff and other ambassadors for use in donor stewardshipand cultivation.
8. Assist with all fundraising events and donor interactions.
9. Receive and synthesize information into well-written prospectbriefings, enter and maintain data (assignment’s, priorities, andproposals) in database.
10. Perform data quality assurance testing and participating indata clean-up projects as needed.
11. Assist in general office duties as needed, monitor and maintainweb/MYMCC pages, answering phones and directing calls, organizingmeetings, responding to inquiries, maintaining departmental files(paper and electronic), sorting mail, keeping track of and orderingsupplies, maintaining calendar(s), sending faxes and makingcopies.
12. Assist with Foundation for Muskegon Community College Boardmeetings by helping with set-up, communications, and takingminutes.
13. Other duties as assigned.

Physical, Mental, and Environment RequirementsInclude:

Mental Demands

• Detailed Work
• Student Contact
• Deadline oriented
• Problem Situations
• Multiple Priorities & Demands
• Emergency Situations
• Confidentiality
• On-call Availability
• Continual Interruptions
• Working Alone
• Faculty Contact
• Working with Others

Physical Demands

• Standing & Walking
• Sitting
• Reclining
• Carrying
• Lifting up to 10 lbs.
• Up to 25 lbs.
• Up to 50 lbs.
• 80 + lbs.
• Pushing, Pulling, Twisting, Bending
• Climb or Balance
• Stoop, Kneel, Crouch, or Crawl
• Squatting
• Handle or Feel
• Reach with Hands and Arms
• Talking or hearing
• Tasting/Smelling
• Working Overhead
• Speak in English via Phone or In Person
• Close, Distance, Peripheral, and Color Vision along with Depth Perceptions
• Ability to Adjust and Focus

Work Environment

Exposure to wet, humid conditions (non-weather), fumes or airborneparticles, toxic or caustic chemicals; extreme heat/cold; andmoderate to loud noise levels. Normal Office environment with little, if, any, discomfort due toheat, dust, noise and the like. Ability to travel to all campuslocations required.

Muskegon Community College is an equal opportunity employer.MCC does not discriminate on the basis of race, color, religion,sex, national origin, marital status, sexual orientation, genderidentity, transgender status, political persuasion, disability,height, weight, veteran status, age or any other protected class inany of its educational programs, activities or employment.Minorities, women, veterans, and the physically challenged areencouraged to apply. To the extent required by applicable law,anyone with a disability will be reasonably accommodated by theCollege. If you have a disability and need an accommodation orassistance in applying for this position, please contact the HumanResources Office.

Job Location

Muskegon,Michigan, United States

PositionType

Full-Time/Regular