Patient Service Specialist

Cleveland Clinic; Canton (OH); On-site; USD 22,000 - 30,000; Full time

Job summary

Cleveland Clinic Mercy Hospital is seeking a Patient Service Specialist to create an exceptional patient and visitor experience from arrival through checkout. You will welcome and check in patients, manage co-pays, and help with visit preparation and scheduling, while coordinating with physicians to ensure a smooth checkout.

The role emphasizes proactive service, accurate data entry, and supportive patient interactions in a fast-paced hospital setting with regular daytime hours (Mon–Fri,

Qualifications

• High School Diploma/GED with 2 years in patient registration, scheduling, insurance processing or customer service
• OR Associate’s Degree with 1 year of experience
• OR Bachelor’s Degree
• Working knowledge of PC Windows applications
• Ability to perform basic math to process insurance co-pays

Responsibilities

• Welcome and check in patients, collect co-pays, and assist with visit preparations
• Register patients, perform scheduling, and coordinate MyChart enrollment
• Provide telephone triage and assist with insurance verification
• Support interpreter scheduling and ensure smooth checkout and patient flow
• Enter and maintain confidential patient information and records

Skills

Customer service

Communication

PC windows

Math/co-pays

Education

High School Diploma/GED

Associate’s Degree

Bachelor’s Degree

Tools

Epic

Job description

Join Cleveland Clinic Mercy Hospital and experience world-class healthcare at its best. Officially becoming a full member of the Cleveland Clinic Health System in 2021, Mercy Hospital offers a wide variety of medical specialties to the communities in and around Stark County. Here, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

As a Patient Service Specialist, you’ll help create an exceptional experience for patients, families and visitors from arrival through checkout. You’ll welcome and check in patients, collect co-pays, complete visit preparations, assist with kiosk use, and support patients with scheduling, pre-registration and MyChart enrollment. You’ll also partner closely with physicians to ensure a smooth and efficient checkout process. This role offers a great opportunity to build your customer service experience while exploring career growth across Cleveland Clinic.

A caregiver in this position works days. Mon—Fri, 8:00am—4:30pm

A caregiver who excels in this role will:

• Provide a comprehensive, proactive and “Patients First” experience for patients and visitors.
• Investigate, triage and resolve patient issues using the established HEART model.
• Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.
• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.
• Enter and maintain confidential patient information.
• Recruit, enroll and educate patients on MyChart and Appointment Pass.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma/GED and 2 years of experience in patient registration, appointment scheduling, insurance processing or customer service
• OR Associate’s Degree and 1 year of experience
• OR Bachelor’s Degree
• Working knowledge of PC window applications
• Ability to perform basic math sufficient to process insurance co-pays

Preferred qualifications for the ideal future caregiver include:

• Knowledge of medical terminology
• Demonstrable personal computer keyboard skills
• Epic experience

Physical Requirements:

• Dexterity sufficient to operate a PC and other office equipment.
• Requires extended periods of standing, walking or sitting.
• Good visual acuity through normal or corrected vision.
• Must be able to navigate various locations and function in a fast-paced, hectic environment.
• Ability to lift and transport up to 25 pounds.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

Pay Range

Minimum hourly: $15.75

Maximum hourly: $21.65

The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic’s benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).