Department Operations Center Support Specialist

ND Health and Human Services; Bismarck (ND); On-site; USD 50,000 - 65,000; Full time

Job summary

ND Health and Human Services seeks a Department Operations Center Support Specialist in Bismarck, ND to assist the Emergency Preparedness and Response unit with developing, implementing, and coordinating processes for DOC operations. The role includes training staff, monitoring workflows, and maintaining policies to ensure efficient response activities.

Qualifications require a bachelor’s degree, with four years of emergency preparedness/response experience capable of substituting for the

Qualifications

• Bachelor's degree is required; four years of emergency preparedness/response experience can substitute for the degree.
• Preference for applicants with a medical license (EMT, Paramedic, LPN, RN) and completed ICS training (ICS-100, ICS-200, ICS-300, ICS-400, ICS-700, ICS-800).
• Excellent oral and written communication skills; ability to organize multiple activities.
• Valid driver's license required.

Responsibilities

• Assist with coordination and supervision of staff activities.
• Ensure staff are adequately trained.
• Monitor workflows for efficiency and adjust as needed.
• Monitor supplies and materials during emergency events.
• Establish and update policies and procedures.
• Compile reports for data collection and monitoring.
• Collaborate with other departments to improve processes.
• Assist with after-action reports after each response.
• Engage stakeholders to ensure mission satisfaction.
• Assist with staff scheduling and tracking.
• Develop and implement exercises and educational content.

Skills

Strong computer skills

Leadership

Emergency preparedness knowledge

Program management experience

Education

Bachelor's degree

ICS training (ICS 100, 200, 300, 400, 700, 800)

Job description

Health and Human Services - Emergency Preparedness and Response is seeking a Department Operations Center Support Specialist in Bismarck, ND.

If you are looking to make a difference and drive your success, you have come to the right place. North Dakota Department of Health and Human Service's mission is to improve the length and quality of life for all North Dakotans. We are looking for a candidate with a passion to help the citizens in our state.

Work primarily involves assisting the Emergency Preparedness and Response (EPR) Unit in developing, implementing, and coordinating processes, standards, and controls for carrying out the work of program and response operations and activities in the Department Operations Center (DOC).

Duties Include

• Assist with coordination and supervision of staff activities.


• Ensure all staff are adequately trained.


• Monitor workflows for efficiency and adjustments as needed.


• Monitor supplies, materials, and products necessary during emergency events.


• Establish and update policies and procedures.


• Compile reports as needed for data collection and monitoring.


• Collaborate with other departments to improve processes.


• Assist with preparation of After-Action Reports following each response activity.


• Engage stakeholders and partners to ensure satisfaction of assigned missions.


• Assist with staff scheduling and tracking.


• Use skills within scope of practice for response activities as they arise.


• Assist with development and implementation of exercises and educational content.


• Monitor workflows for efficiency and adjustment as needed.


• Maintain effective working relationships with agencies, partners, and team members.

To be considered for this position you are required to have a bachelor's degree. Four years of experience in emergency preparedness and response activities, emergency operations center activities, and large group coordination and organization will substitute for the bachelor's degree requirement. Preference will be given to applicants with a medical license i.e., EMT, Paramedic, LPN, RN and have successfully completed Incident Command System (ICS) training, specifically completion ofICS 100, IC 200, IC 300, IC 400, IC 700, and IC 800. Excellent oral and writing skills and the ability to organize multiple activities are required. Applicants must have a valid driver's license.

The following qualifications are necessary to successfully perform the duties of the position:

• Strong computer skills, including the administration of job-specific computer programs.


• Strong leadership skills.


• Knowledge of emergency preparedness principles.


• Program management experience.

This position will require a criminal background check.

Location

This position will work in office in Bismarck, ND.

About HHS

ND HHS strives to make North Dakota the healthiest state in the nation by reinforcing the foundations of well-being: physical, economic, and behavioral. The keys to success are the 2800 committed, team members who are guided by a simple but powerful belief: when we lead with light, we create systems and services rooted in hope, clarity, and possibility. Their work is supported with more than $6 billion in funding from nearly 400 different federal, state, and special sources.

To succeed in this role, you must lead with LIGHT - leading with hope, instilling purpose and meaning, galvanizing gratitude, honoring health, and talking, walking and teaching civility, kindness and love for all.

About Team ND

\"Far and away the best prize life offers is the chance to work hard at work worth doing.\" - Theodore Roosevelt

More than 7,500 talented, hard-working people across sixty-three agencies have come together as Team North Dakota. At Team ND, we are driven to succeed through gratitude, humility, curiosity and courage. Our purpose is to empower people, improve lives, and inspire success. Join us in being legendary.

Total Rewards

The State of North Dakota is committed to providing team members with a strong and competitive rewards package that support you, your health and your family.

Applicants must be legally authorized to work in the United States. The Department of Health & Human Services does not offer or provide sponsorships.

This employer participates in E-Verify.

A copy of your qualifying degrees transcript and any applicable certifications or licensures must be provided at the time of an interview.

For more information about the position or if you need an accommodation, please contact Sheri Hardy, at 701.328.0710.

Employing Unit ND HHS - Emergency Preparedness and Response

TTY Number ND Relay Service 1 [phone] (text) or 1 [phone] (voice)

Equal Employment Opportunity

The State of North Dakota and this hiring agency do not discriminate on the basis of race, color, national origin, sex (including sexual orientation and gender identity), genetics, religion, age or disability in employment or the provisions of services and complies with the provisions of the North Dakota Human Rights Act.

As an employer, the State of North Dakota prohibits smoking in all places of state employment in accordance with N.D.C.C. Sect. 23-12-10.