Patient Access and Support Services Lead

ND Health and Human Services; Jamestown (ND); On-site; USD 55,000 - 75,000; Full time

Job summary

ND State Hospital is seeking a Patient Access and Support Services Lead in Jamestown, ND to oversee admissions, reception, and transportation with a focus on efficient, compliant service delivery.

You will supervise admissions, reception and transportation staff, ensure documentation, benefits verification, and authorizations are completed, and serve as the EHR super user. Join a team dedicated to high-quality patient access services.

Qualifications

• Associate degree or equivalent with two years of qualifying hospital admin experience.
• Experience supervising admissions, reception and transportation tasks.
• Experience coordinating client intake and benefits/authorization steps.

Responsibilities

• Supervise admissions, reception/switchboard and transportation staff.
• Schedule, train, coach, and evaluate staff performance.
• Oversee the admission process with clinical and financial teams for required documentation and verification.
• Coordinate visitor reception and after-hours call routing.
• Arrange client transportation, drivers and escorts as needed.
• Act as admissions EHR super user and partner with IT on system improvements.
• Monitor department performance and prepare reports to improve workflows and compliance.

Skills

Staff supervision

Workflow coordination

De-escalation techniques

Training & coaching

Education

Associate degree in business administration, office administration, healthcare administration, or related field

High school diploma or GED + 4 years qualifying experience

Tools

Electronic Health Records (EHR)

Job description

ND State Hospital is seeking a Patient Access and Support Services Lead in Jamestown, ND.

North Dakota State Hospital is seeking a Patient Access and Support Services Lead to oversee the daily work of three essential hospital services. This position supports staff, coordinates client intake and transportation, and helps ensure patients, visitors, referral partners, and hospital teams receive timely and consistent service.

In this role, you will supervise admissions, reception/switchboard, and transportation staff, including scheduling, training, coaching, and performance evaluations. You will help staff resolve daily workflow issues and keep department procedures and training resources current.

You will oversee the admission process, working with clinical and financial teams to ensure required documentation, benefits verification, and authorization steps are completed. You will also coordinate reception and switchboard services, including visitor reception and after-hours call routing, and work with hospital teams to arrange client transportation, drivers, and escorts.

The Lead serves as an admissions EHR super user, providing staff support and working with IT and Informatics on system issues and improvements. You will monitor department performance, prepare reports, and identify opportunities to improve workflows, service, and compliance with hospital policies and accreditation requirements.

To be considered for this position, An associate degree in business administration, office administration, healthcare administration, or a related field and two years of qualifying experience; OR a high school diploma or GED and four years of qualifying experience.

Qualifying experience includes patient admissions, registration, patient access services, insurance benefits coordination, or healthcare administrative support.

Within That Experience, Applicants Must Have

• Worked directly with clients in a psychiatric or behavioral health setting, including supporting individuals experiencing behavioral or emotional distress using communication and de-escalation techniques to support a safe, respectful environment.
• Used an electronic health record (EHR) to enter, retrieve, review, or maintain patient information.

Location

This is position will be working in office at the ND State Hospital in Jamestown.

About HHS

ND HHS strives to make North Dakota the healthiest state in the nation by reinforcing the foundations of well-being: physical, economic, and behavioral. The keys to success are the 2800 committed, team members who are guided by a simple but powerful belief: when we lead with light, we create systems and services rooted in hope, clarity, and possibility. Their work is supported with more than $6 billion in funding from nearly 400 different federal, state, and special sources.

To succeed in this role, you must lead with LIGHT - leading with hope, instilling purpose and meaning, galvanizing gratitude, honoring health, and talking, walking and teaching civility, kindness and love for all.

About Team ND

"Far and away the best prize life offers is the chance to work hard at work worth doing." - Theodore Roosevelt

More than 7,500 talented, hard-working people across sixty-three agencies have come together as Team North Dakota. At Team ND, we are driven to succeed through gratitude, humility, curiosity and courage. Our purpose is to empower people, improve lives, and inspire success. Join us in being legendary.

Total Rewards

The State of North Dakota is committed to providing team members with a strong and competitive rewards package that support you, your health and your family.

Equal Employment Opportunity

The State of North Dakota and this hiring agency do not discriminate on the basis of race, color, national origin, sex (including sexual orientation and gender identity), genetics, religion, age or disability in employment or the provisions of services and complies with the provisions of the North Dakota Human Rights Act.

As an employer, the State of North Dakota prohibits smoking in all places of state employment in accordance with N.D.C.C. Sect. 23-12-10.