Department of State Aide 6-E8 - Highland #182

Michigan AG; Michigan; Hybrid; USD 38,000 - 66,000; Full time

Job summary

The Michigan Department of State invites applications for a full-time Aide role. You will work with Michigan residents to review requests, verify eligibility, and ensure applications meet requirements.

You will handle various transactions, answer questions, and help customers understand services and online options, supporting the state's mission to serve the public.

A 40+ hour work week with occasional travel to other branches may be required to fulfill duties.

Qualifications

• Educational level typically acquired through completion of high school.
• 6 Level – No specific type or amount is required.
• 7 Level – One year of experience equivalent to a Department of State Aide 6.
• E8 Level – Two years of experience equivalent to a Department State Aide, including one year equivalent to a Department State Aide 7.

Responsibilities

• Review requests and check eligibility to ensure applications meet requirements.
• Process a variety of transactions and answer questions from Michigan residents.
• Help customers understand different services and online options.

Skills

Customer service

Attention to detail

Communication

Education

High school diploma

Job description

POSITION DUTIES

This role is all about helping people. You’ll work directly with Michigan residents to review their requests, check eligibility, and make sure their applications meet requirements. You’ll process a variety of transactions, answer questions, and help customers understand different services and online options. If you like working with people, staying organized, and getting things done accurately and on time, this job gives you a meaningful way to serve your community.

APPOINTMENT TYPE/BENEFITS

This position is Full-Time. Therefore, you would be eligible to participate in the benefits offered by the state.

WORK SCHEDULE

As a Full-Time position, the incumbent(s) will work a varied schedule of 40+ hours per week. Occasional travel may be required for relief assignments at other branch offices.

WORK HOURS

To be considered for these positions, please be advised that you must be available to work any of the following days/hours during your appointment:

BRANCH OPERATIONS

• Monday, Tuesday, Thursday, Friday: 8:30 a.m. - 5:30 p.m.
• Wednesday: 8:30 a.m. - 8:00 p.m.

EDUCATION

Educational level typically acquired through completion of high school.

EXPERIENCE

6 Level – No specific type or amount is required.

7 Level – One year of experience equivalent to a Department of State Aide 6.

E8 Level – Two years of experience equivalent to a Department of State Aide, including one year equivalent to a Department State Aide 7.

Review additional information about the position’s responsibilities here: Position Description DOS Aide 6-E8

AI USE POLICY

The use of AI (Artificial Intelligence) in the selections process (i.e. application, written exercises, cover letter, etc.) with MDOS is not permitted. If it is substantiated that AI was used in the process, your application will be removed from consideration.

INTERVIEW ATTENDANCE POLICY

If you are scheduled for an interview based on your application and fail to attend the interview without proper notice (i.e. no call/no show or cancellation without valid reason), you will be removed from the selections process and will be ineligible for consideration of similar positions for the following six months.

PRE-EMPLOYMENT REQUIREMENTS

Civil Service Commission Rule 2-7 requires that all newly hired state employees submit to and pass a pre-employment drug test prior to their actual appointment. Due to the nature of work of the Department of State, criminal records will be checked. Any position offer will be conditional until results of the criminal background record checks indicate eligibility for employment.

CDLKTEX: Pursuant to the Commercial Motor Vehicle Safety Enhancement (CMVSE) Act and the requirements established by the Federal Motor Carrier Safety Administration (FMCSA), this designation requires a nationwide criminal history background check prior to position appointment. The employee, once appointed, is required to successfully complete a formal CDL training course, and knowledge test prior to certification as a CDL Knowledge Test Examiner. Additionally, the incumbent will be required to pass refresher training and examination every four years.

SECCHDPOS: Position requires incumbent to be a United States Citizen and pass a thorough background investigation to comply with Public Act 7 of 2008, Public Act 23 of 2008, and the Memorandum of Agreement between the State of Michigan and the Department of Homeland Security.

PROOF OF CITIZENSHIP DOCUMENTS

• Original certified birth certificate issued by a government unit in the U.S. or U.S. territory
• Valid, unexpired U.S. passport
• Certificate of Citizenship (N-560, or N-561)
• Certificate of Naturalization (N-550, N-570 or N-578)

*Note: Photo identification must be provided. The current legal name and date of birth on the citizenship and identity documents should match. Spelling needs to match exactly. Date of birth needs to be an exact match. If the current legal name is different from the name on the birth certificate, the employee must show legal proof of the name change (i.e. original marriage license, divorce decree or court order).

View the job specification at: http://www.michigan.gov/documents/DepartmentofStateAide_12503_7.pdf

MDOS is proud to be a silver level Veteran-Friendly Employer